Customer Support Specialist (Incident Resolution)
RateHawk· Customer Operations
About this role
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
What You’ll Do:
- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
What We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off.
- Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Frequently Asked Questions
Is the salary disclosed for the Customer Support Specialist (Incident Resolution) position at RateHawk?
The salary for this Customer Support Specialist (Incident Resolution) role at RateHawk is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Specialist (Incident Resolution) job at RateHawk remote?
Yes, this Customer Support Specialist (Incident Resolution) position at RateHawk is remote, with team members based in Peru, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Customer Support Specialist (Incident Resolution) role at RateHawk full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist (Incident Resolution) role in the Customer Operations department at RateHawk.
Which team or department does the Customer Support Specialist (Incident Resolution) at RateHawk belong to?
This Customer Support Specialist (Incident Resolution) position is part of the Customer Operations department at RateHawk. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist (Incident Resolution) position at RateHawk?
Click the "Apply Now" button on this page. You will be redirected to RateHawk's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Specialist (Incident Resolution) job at RateHawk posted?
This Customer Support Specialist (Incident Resolution) position at RateHawk was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist (Incident Resolution)
RateHawk
You'll be redirected to RateHawk's official application page on workable.