Customer Support Specialist
FP Markets
Customer Support Specialist
FP Markets· Customer Experience
About this role
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Excellent written and spoken English
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Specialist position at FP Markets?
The salary for this Customer Support Specialist role at FP Markets is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Specialist job at FP Markets remote?
Yes, this Customer Support Specialist position at FP Markets is remote, with team members based in Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Specialist role at FP Markets full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role in the Customer Experience department at FP Markets.
Which team or department does the Customer Support Specialist at FP Markets belong to?
This Customer Support Specialist position is part of the Customer Experience department at FP Markets. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Specialist position at FP Markets?
Click the "Apply Now" button on this page. You will be redirected to FP Markets's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Specialist job at FP Markets posted?
This Customer Support Specialist position at FP Markets was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
FP Markets
You'll be redirected to FP Markets's official application page on workable.