Customer Support Specialist
About this role
Salary: R29 000 per month
Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
- Respond to customer queries over email, live chat and phone
- Investigate issues thoroughly rather than passing them along
- Keep the ticketing system tidy and up to date
- Write clear help articles and canned responses for common questions
- Spot patterns in complaints and feed them back to the product and operations teams
- Follow up with customers after resolution to confirm they are happy
What you will need
- Experience with customer support in a service, retail, SaaS or contact centre environment
- Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
- Excellent written English and a friendly, plain-speaking tone
- Good judgement about when to escalate and when to solve it yourself
- A quiet home workspace, reliable computer and stable fibre internet
What is on offer
- A permanent, fully remote position with a UK employer
- UK business hours with a clear finish time
- Training on the product and the tools you will use
- A path into senior support, quality or team leadership
If you like solving problems properly the first time, apply through Remote Recruitment.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Specialist position at Remote Recruitment?
The salary for this Customer Support Specialist role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Specialist job at Remote Recruitment remote?
Yes, this Customer Support Specialist position at Remote Recruitment is remote, with team members based in Gauteng, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Specialist role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Specialist role at Remote Recruitment.
How do I apply for the Customer Support Specialist position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Specialist job at Remote Recruitment posted?
This Customer Support Specialist position at Remote Recruitment was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.