Customer Support Representative

Sourcefit· A-LBV
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🌍 Remote📍 Eastwood Quezon City, PHFULL TIME

About this role

JOB OVERVIEW

We are seeking a dedicated and customer-focused Customer Support Representative to serve as the first point of contact for customers and suppliers. This role is responsible for delivering professional, timely, and solutions-oriented support across multiple communication channels, including phone and email. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.

This position involves medium-volume inbound calling, professional engagement with customers and prospects, and accurate documentation of interactions within CRM and ticketing systems.

JOB DETAILS

Work Set-Up: Work from Home
Schedule: Monday to Friday | 8:00 AM – 5:00 PM | EST
Holiday: Will follow Philippine holidays

RESPONSIBILITIES

• Serve as the primary point of contact for customer and supplier inquiries via phone and email
• Handle medium-volume inbound calls and ensure professional, courteous customer interactions
• Troubleshoot and resolve inquiries related to orders, sales, and basic technical or system issues
• Correspond with customers through Jira Service Management or similar ticketing platforms
• Accurately log call outcomes, customer interactions, and case updates in CRM systems
• Work across multiple internal systems, dashboards, and tools to resolve customer concerns
• Identify recurring issues or patterns and escalate insights to the appropriate teams
• Ensure compliance with internal processes, documentation standards, and service-level expectations

QUALIFICATIONS

• Previous experience in a call center or customer support role
• Strong verbal and written English communication skills
• Ability to handle objections and manage customer expectations professionally
• Experience working with CRM and ticketing systems (e.g., Jira, Zendesk, or similar)
• Comfortable navigating multiple systems and tools simultaneously
• High attention to detail with strong documentation and compliance awareness
• Solid problem-solving skills and the ability to learn new products and processes quickly
• Ability to work effectively in a high-volume, target-driven environment

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at Sourcefit?
The salary for this Customer Support Representative role at Sourcefit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Representative job at Sourcefit remote?
Yes, this Customer Support Representative position at Sourcefit is remote, with team members based in Eastwood Quezon City, PH. You can work from home or anywhere in the supported regions.
Is the Customer Support Representative role at Sourcefit full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Representative role in the A-LBV department at Sourcefit.
Which team or department does the Customer Support Representative at Sourcefit belong to?
This Customer Support Representative position is part of the A-LBV department at Sourcefit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at Sourcefit?
Click the "Apply Now" button on this page. You will be redirected to Sourcefit's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Support Representative job at Sourcefit posted?
This Customer Support Representative position at Sourcefit was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
Sourcefit
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You'll be redirected to Sourcefit's official application page on breezy.