CUSTOMER SUPPORT REPRESENTATIVE

questel· Sales-SME SaaS-Trademark
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🌍 Remote📍 Arequipa, Arequipa, Peru📍 RemoteFull Time (0.75)

About this role

KEY RESPONSIBILITIES
1. Customer Support & Communication
• Provide prompt, professional support via email and occasional calls in English and Spanish
• Manage, track, and resolve support tickets using a ticketing system
• Assist clients with onboarding and ensure smooth adoption of the platform
• Deliver product walkthroughs and basic training sessions (EN/ES)


2. Troubleshooting & Coordination Issue
•Perform initial investigations of reported technical issues (user error vs. platform issue)
•Document findings clearly and escalate to technical teams when needed
•Act as a liaison between clients and internal teams, ensuring timely follow-up and resolution


3. Documentation & Knowledge Base
•Maintain and update Spanish-language user guides based on English documentation
•Contribute to improving knowledge base content and support workflows


REQUIREMENTS
Education & Experience
• 1–2 years of experience in customer support or a similar client-facing role
•Bachelor’s degree in business, Communications, IT, or a related field is a plus, but not required
•Relevant work experience may be considered in place of formal education


Skills & Qualifications
•Fluency in Spanish and English (written and spoken)
•Experience in a SaaS or tech environment is a plus
• Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, Jira)
• Strong written communication skills; ability to explain technical concepts clearly


Experience with onboarding or product training is a plus
• Problem-solving mindset and ability to work with technical teams
• Strong organizational skills and ability to work independently in a remote setup
• Reliable internet connection and ability to collaborate with a global team


What We Offer
• Flexible part-time schedule (4 hours/day, afternoon/late afternoon)
•Opportunity to grow into a full-time role based on performance and business needs
•Remote work within an international team
•Training and onboarding support
•Competitive compensation aligned with part-time scope

Frequently Asked Questions

Is the salary disclosed for the CUSTOMER SUPPORT REPRESENTATIVE position at questel?
The salary for this CUSTOMER SUPPORT REPRESENTATIVE role at questel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the CUSTOMER SUPPORT REPRESENTATIVE job at questel remote?
Yes, this CUSTOMER SUPPORT REPRESENTATIVE position at questel is remote, with team members based in Arequipa, Arequipa, Peru, Remote. You can work from home or anywhere in the supported regions.
Is the CUSTOMER SUPPORT REPRESENTATIVE role at questel full-time or part-time?
This is listed as a Full Time (0.75) position. It is posted as a CUSTOMER SUPPORT REPRESENTATIVE role in the Sales-SME SaaS-Trademark department at questel.
Which team or department does the CUSTOMER SUPPORT REPRESENTATIVE at questel belong to?
This CUSTOMER SUPPORT REPRESENTATIVE position is part of the Sales-SME SaaS-Trademark department at questel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CUSTOMER SUPPORT REPRESENTATIVE position at questel?
Click the "Apply Now" button on this page. You will be redirected to questel's official application portal hosted on bamboohr where you can submit your application directly.
When was the CUSTOMER SUPPORT REPRESENTATIVE job at questel posted?
This CUSTOMER SUPPORT REPRESENTATIVE position at questel was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
CUSTOMER SUPPORT REPRESENTATIVE
questel
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