Customer Support Representative

growe· Call Power
🌍 Remote📍 Anywhere; Europe

About this role

Growe welcomes those who are excited to:

  • Deliver high-quality customer support through live chat and email;

  • Help customers with account verification, deposits, withdrawals, and platform navigation;

  • Resolve day-to-day customer requests independently and involve relevant teams when needed;

  • Create a positive customer experience through clear, helpful, and empathetic communication;

  • Work in a fast-changing iGaming environment and quickly adapt to new processes and information;

  • Identify customer needs and introduce relevant bonuses or offers when appropriate;

  • Maintain strong service quality while meeting individual and team performance goals;

  • Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.

We need your professional experience:

  • 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry;

  • Experience supporting customers via live chat, email, or other digital channels;

  • Upper-Intermediate English or higher, both written and spoken;

  • Ability to quickly learn new tools, processes, and information;

  • Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.

We appreciate if you have those personal features:

  • Empathy and a calm approach when dealing with difficult situations;

  • Clear and friendly communication;

  • Strong problem-solving skills;

  • Ability to handle several tasks and tools at the same time;

  • Attention to detail and accuracy;

  • Flexibility and ability to adapt to changes.

We are seeking those who align with our core values:

  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at growe?
The salary for this Customer Support Representative role at growe is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Representative job at growe remote?
Yes, this Customer Support Representative position at growe is remote, with team members based in Anywhere; Europe. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Support Representative at growe belong to?
This Customer Support Representative position is part of the Call Power department at growe. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at growe?
Click the "Apply Now" button on this page. You will be redirected to growe's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Support Representative job at growe posted?
This Customer Support Representative position at growe was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.