Customer Support Onboarding Internship

About the Role

At DNV, we are committed to delivering an outstanding customer experience throughout the entire customer journey. We are looking for a proactive and customer-focused Customer Onboarding Specialist to support customers in their adoption of DNV's digital platforms and services.

In this role, you will be responsible for ensuring a smooth and successful onboarding experience, supporting customers during their first interactions with our customer portals and helping them maximize the value of our digital solutions.

Job description:

Are you looking to kick-start your career in an international and dynamic environment?
Join our DNV Business Assurance team in Vimercate, Italy, as a Customer Support Onboarding Intership, 

This internship is a great opportunity to grow, learn, and gain hands-on experience while supporting our Sales team with key administrative and commercial activities.

Key Responsibilities

Customer Onboarding

• Manage and monitor onboarding activities for assigned customers.
• Ensure customers successfully complete portal registration and activation tasks.
• Support customers experiencing onboarding or access issues.
• Drive customer adoption through proactive engagement and follow-up activities.

Data Quality Management

• Verify and maintain the accuracy of customer and contact information.
• Ensure customer email data is complete and up to date.
• Resolve bounced or invalid email issues affecting onboarding communications.
• Support data validation and cleansing activities across relevant systems.

Customer Support

• Guide customers through their initial experience with DNV digital platforms.
• Account activation and portal access.
• Assist customers with user administration, permissions, and role management.
• Deliver co-browsing and operational support sessions when required.

Adoption & Performance Monitoring

• Monitor customer adoption KPIs and engagement metrics.
• Analyze dashboards and reports to identify customers requiring support.
• Proactively contact customers who have not completed onboarding or are not actively using the platform.
• Contribute to continuous improvement initiatives aimed at increasing customer adoption.

Operational Activities

• Update and validate customer information within company systems.
• Support onboarding

What we offer:

• Strong company culture with emphasis on competence development
• International working environment.
• Great colleagues who value teamwork and support
• Interesting and challenging tasks
• Through onboarding process
• Fixed reimbursement 800,00€+ Meal Voucher 9,00€/working day
• 6-months contract (with a possibility to extend)

Requirements:

• Excellent Italian skills required – both written and verbal
• Fluent English required (written and verbal)
• Working proficiency in MS Office
• Ability to work independently, using own initiative, as well as a part of a team
• Proactive, curious and positive approach