Customer Support Officer.Client Experience and Conduct Group-Customer Service
About this role
| Job Purpose | To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone. • End-to-end follow-up of customer issues • Migrate the customers to digital channels • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development. |
| Key Result Areas | Achieve the required KPI set in term of Adherence CRD AHT Quality score post call survey NPS |
| Key Result Areas (Continued) | Operates in a Call Centre environment where the interface with customers is over the telephone. • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. • Mostly related to explaining procedures or providing information regarding retail banking products. • Also involves root cause analysis and reversals of charges and fees when necessary. |
| Knowledge, Skills and Experience | |
| Knowledge, Skills and Experience (Continued) | University Graduate (preferably with some finance / banking or maths component). • 1 – 3 years experience • Very customer-focused • Computer literate is a must • Excellent communication skills in English & Urdu/Hindi • Strong listening & Strong interpersonal skill |
Frequently Asked Questions
Is the salary disclosed for the Customer Support Officer.Client Experience and Conduct Group-Customer Service position at Mashreq?
The salary for this Customer Support Officer.Client Experience and Conduct Group-Customer Service role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Officer.Client Experience and Conduct Group-Customer Service position at Mashreq located?
This Customer Support Officer.Client Experience and Conduct Group-Customer Service role at Mashreq is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Officer.Client Experience and Conduct Group-Customer Service role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Officer.Client Experience and Conduct Group-Customer Service role at Mashreq.
How do I apply for the Customer Support Officer.Client Experience and Conduct Group-Customer Service position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Support Officer.Client Experience and Conduct Group-Customer Service job at Mashreq posted?
This Customer Support Officer.Client Experience and Conduct Group-Customer Service position at Mashreq was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Officer.Client Experience and Conduct Group-Customer Service
Mashreq
You'll be redirected to Mashreq's official application page on oraclecloud.