Customer Support Officer
fxpro· Customer Support / BankPro
About this role
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems.
Shifts Schedule
- 08:00–16:00, 16:00–00:00, 00:00–08:00
Responsibilities:
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps
- Handle and resolve customer complaints or issues
- Provide information to customers regarding the Company’s services and products
- Provide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries
- Follow up on the progress of the response to the customer
- Perform Back Office and Clients Accounting Department duties as required and update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the service processes in place
- Escalate all/any matters to senior management as required to ensure swift resolution of pending issues
Requirements:
- University Degree or relevant working experience in Banking
- Excellent command of the English language; knowledge of an additional language is an advantage
- Computer literacy at a high level
- Flexible, analytical skills, excellent communication skills, high attention to detail
- Any knowledge of Finance and Economics is advantageous
- Ability to work in shifts
Interview steps:
- Screening Call (~30 min)
- Interview with Head of Customer Support (~60 minutes)
- Interview with Chief Operating Officer + Customer Support Supervisor / Head of Customer Support (~60 minutes)
Our Benefits:
- Medical insurance
- Provident fund
- In-house gym with a personal trainer
- Free daily lunch catering, snacks, and beverages
- Company discount card for various products & services
- 21 days of annual leave and 10 days of sick leave annually
- FxPro private shuttle bus service from Limassol
- Birthday gift
- Educational reimbursements & team building allowances
- Monthly corporate events and activities
Frequently Asked Questions
Is the salary disclosed for the Customer Support Officer position at fxpro?
The salary for this Customer Support Officer role at fxpro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Officer position at fxpro located?
This Customer Support Officer role at fxpro is based in Cyprus, Ypsonas, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Officer role at fxpro full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support Officer role in the Customer Support / BankPro department at fxpro.
Which team or department does the Customer Support Officer at fxpro belong to?
This Customer Support Officer position is part of the Customer Support / BankPro department at fxpro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Officer position at fxpro?
Click the "Apply Now" button on this page. You will be redirected to fxpro's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Officer job at fxpro posted?
This Customer Support Officer position at fxpro was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Officer
fxpro
You'll be redirected to fxpro's official application page on bamboohr.