Customer Support Executive (Remote)

Intugine Technologies· Operations
Apply Now ↗
🌍 Remote📍 Bengaluru, Karnataka, IndiaFULL TIME

About this role

Have you ever wondered how the physical goods we consume daily (dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how elegant furniture, electronic equipment, and gadgets you use are delivered in the best possible condition at your doorstep

Their journey spans from getting sourced, manufactured, and stored to getting moved in a highly intricate supply chain network across the globe before it gets delivered. Global brands face the major challenge of not having visibility of their raw materials, which delays production and, in turn, delays customer shipments or tracking shipments across various modalities and multiple geographies. 

Intugine Technologies is one of the most trusted solution partners catering to global brands. Our best-in-class visibility platform helps brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, improve OTIF, order to delivery TAT, minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, we provide brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System. 

Today Intugine works with 75+ global enterprises like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.  

To know more, visit the website: https://www.intugine.com 


Job Overview:

As a Customer Support Executive, you will be the SPOC for clients, handling queries, complaints, and day-to-day support. You will coordinate with internal teams to resolve issues, support client onboarding and implementation, and ensure smooth service delivery. You will also conduct product training, follow up on open issues, and identify ways to improve the overall customer experience.

Key responsibilities:


1. Contribute to the company's growth by effectively managing and nurturing client relationships.

2. Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery.

3. Oversee successful onboarding, training, and implementation of company solutions at new client locations.

4. Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels.

5. Address client complaints by coordinating internally and externally for quick issue resolution.

6. Resolve product or service-related problems by identifying the issue, determining the root cause, and recommending the most effective solutions.

7. Follow up consistently to ensure complaints are resolved, and clients are satisfied with the outcome.

8. Prepare detailed product/service reports by collecting, organizing, and analyzing client information.

9. Ensure timely deliveries, replacements, and on-site visits for smooth implementation when required.

10. Support team objectives by contributing to tasks and results as needed.

11. Generate product improvement ideas to minimize recurring queries and address customer pain points.

12. Participate in process innovation and identify more efficient operational approaches.

13. Conduct product training sessions for clients via calls to improve product understanding and usage.


Note: Rotational shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, and 10 PM-6 AM





Frequently Asked Questions

Is the salary disclosed for the Customer Support Executive (Remote) position at Intugine Technologies?
The salary for this Customer Support Executive (Remote) role at Intugine Technologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Executive (Remote) job at Intugine Technologies remote?
Yes, this Customer Support Executive (Remote) position at Intugine Technologies is remote, with team members based in Bengaluru, Karnataka, India. You can work from home or anywhere in the supported regions.
Is the Customer Support Executive (Remote) role at Intugine Technologies full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive (Remote) role in the Operations department at Intugine Technologies.
Which team or department does the Customer Support Executive (Remote) at Intugine Technologies belong to?
This Customer Support Executive (Remote) position is part of the Operations department at Intugine Technologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive (Remote) position at Intugine Technologies?
Click the "Apply Now" button on this page. You will be redirected to Intugine Technologies's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Support Executive (Remote) job at Intugine Technologies posted?
This Customer Support Executive (Remote) position at Intugine Technologies was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive (Remote)
Intugine Technologies
Apply for this role ↗

You'll be redirected to Intugine Technologies's official application page on freshteam.