Customer Support Engineer (Tier 1)

controlup· Support
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🌍 Remote📍 USAFull time

About this role

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation.
We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We're here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

 
One platform. One powerful shift in how work flows. 
 
About the Role:

 

We are looking for talented support professionals who are passionate about technology, enjoy working with customers and know how to have fun.

What you'll bring:

  • At least one year experience in professionally supporting enterprise customers.
  • Basic knowledge of Windows server.
  • Basic networking experience.
  • Excellent spoken and written English – native language level.
  • Ability to work under pressure with multiple internal and external customers.
  • Great communication skills.
  • Familiarity with scripting languages (PowerShell).
  • Knowledge of VDI (Citrix/VMware) virtualization solutions.
  • Availability to work the evening shift, from 12:00 PM to 9:00 PM Pacific Time (PT).

Why You'll Love It Here:

    • Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
    • Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
    • Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
    • True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

      • Ready to join? Apply now and help us shape the future of IT and employee experience.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Engineer (Tier 1) position at controlup?
The salary for this Customer Support Engineer (Tier 1) role at controlup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Engineer (Tier 1) job at controlup remote?
Yes, this Customer Support Engineer (Tier 1) position at controlup is remote, with team members based in USA. You can work from home or anywhere in the supported regions.
Is the Customer Support Engineer (Tier 1) role at controlup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Engineer (Tier 1) role in the Support department at controlup.
Which team or department does the Customer Support Engineer (Tier 1) at controlup belong to?
This Customer Support Engineer (Tier 1) position is part of the Support department at controlup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Engineer (Tier 1) position at controlup?
Click the "Apply Now" button on this page. You will be redirected to controlup's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support Engineer (Tier 1) job at controlup posted?
This Customer Support Engineer (Tier 1) position at controlup was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Engineer (Tier 1)
controlup
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You'll be redirected to controlup's official application page on Lever.