Client Support Engineer
origamirisk
Customer Support Engineer – fixed-term for 2 years (m/f/x)
zeissgroup· Carl Zeiss SMT GmbH
About this role
ZEISS Semiconductor Manufacturing Technology
Enabler for smaller, more powerful, and more energy-efficient microchips
Working for tomorrow today.
Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.
Your role
- You act as the direct interface to the 1st level support of the local ZEISS organizations
- You carry out installations of new devices on-site at customers. In doing so, you are responsible, according to work instructions, for the adjustment of highly complex assemblies, you analyse novel malfunctions and define corrective measures for demanding problem situations
- You also perform service and maintenance on our devices (by telephone, remotely and on-site) and act in your role as a brand ambassador for ZEISS worldwide
- You are mainly responsible for troubleshooting and fault elimination by identifying systematic error influences and you independently analyse, resolve and document malfunctions
Your profile
- Successfully completed degree in electronics, optronics, automation technology, microsystems technology, mechatronics, physics, or comparable technical training
- Relevant professional experience in technical service in semiconductor technology, special-purpose machine construction, or a comparable industrial sector
- Willingness to undertake multi-week business trips worldwide (approx. 60% travel) and high flexibility regarding your working hours
- Open-mindedness towards other cultures, ideally proven intercultural competence (especially in the Asian region)
- A high level of communication skills, team spirit and assertiveness
- Enjoyment in solving demanding technical problems and a strong service and hands-on mentality
- Very good German and English language skills
Your ZEISS Recruiting Team:
Adrian KahlFrequently Asked Questions
Is the salary disclosed for the Customer Support Engineer – fixed-term for 2 years (m/f/x) position at zeissgroup?
The salary for this Customer Support Engineer – fixed-term for 2 years (m/f/x) role at zeissgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Engineer – fixed-term for 2 years (m/f/x) position at zeissgroup located?
This Customer Support Engineer – fixed-term for 2 years (m/f/x) role at zeissgroup is based in Jena. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Engineer – fixed-term for 2 years (m/f/x) role at zeissgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Engineer – fixed-term for 2 years (m/f/x) role in the Carl Zeiss SMT GmbH department at zeissgroup.
Which team or department does the Customer Support Engineer – fixed-term for 2 years (m/f/x) at zeissgroup belong to?
This Customer Support Engineer – fixed-term for 2 years (m/f/x) position is part of the Carl Zeiss SMT GmbH department at zeissgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Engineer – fixed-term for 2 years (m/f/x) position at zeissgroup?
Click the "Apply Now" button on this page. You will be redirected to zeissgroup's official application portal hosted on workday where you can submit your application directly.
When was the Customer Support Engineer – fixed-term for 2 years (m/f/x) job at zeissgroup posted?
This Customer Support Engineer – fixed-term for 2 years (m/f/x) position at zeissgroup was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Engineer – fixed-term for 2 years (m/f/x)
zeissgroup
You'll be redirected to zeissgroup's official application page on Workday.