Customer Support Engineer (f/m/x)

zeissgroup· Carl Zeiss SMT GmbH
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📍 JenaFull time

About this role

ZEISS Semiconductor Manufacturing Technology​

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Enabler for smaller, more powerful, and more energy-efficient microchips​

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Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.


Your Role


  • Act as the direct interface to the 1st-level support teams within the local organizations
  • Perform on-site installations of new equipment at customer locations; in accordance with work instructions, you will be responsible for the alignment and adjustment of highly complex assemblies, analyze novel malfunctions, and define corrective actions for challenging technical issues
  • Perform service and maintenance activities on our equipment, both by phone, remotely, and on-site; in your role as a ZEISS brand ambassador worldwide, you will independently carry out troubleshooting and fault rectification
  • Take primary responsibility for investigating systematic sources of errors, independently analyze, resolve, and document malfunctions, and prepare and conduct technical training sessions for 1st-level support teams and customers in English

Your Profile


  • Successfully completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering, Physics, or a comparable qualification as a technician
  • Relevant professional experience in technical service within the semiconductor industry, special-purpose machinery, or a comparable industrial sector
  • Willingness to undertake several-week international business trips (approximately 60% travel) and a high degree of flexibility regarding working hours and assignments
  • Open-mindedness toward different cultures; demonstrated intercultural competence, particularly in the Asian region, is an advantage
  • Excellent communication, teamwork, and assertiveness skills, combined with a strong enthusiasm for solving challenging technical problems and a pronounced service-oriented, hands-on mentality
  • Very good command of English

Your ZEISS Recruiting Team:

Janina Kalmbach

Frequently Asked Questions

Is the salary disclosed for the Customer Support Engineer (f/m/x) position at zeissgroup?
The salary for this Customer Support Engineer (f/m/x) role at zeissgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Engineer (f/m/x) position at zeissgroup located?
This Customer Support Engineer (f/m/x) role at zeissgroup is based in Jena. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Engineer (f/m/x) role at zeissgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Engineer (f/m/x) role in the Carl Zeiss SMT GmbH department at zeissgroup.
Which team or department does the Customer Support Engineer (f/m/x) at zeissgroup belong to?
This Customer Support Engineer (f/m/x) position is part of the Carl Zeiss SMT GmbH department at zeissgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Engineer (f/m/x) position at zeissgroup?
Click the "Apply Now" button on this page. You will be redirected to zeissgroup's official application portal hosted on workday where you can submit your application directly.
When was the Customer Support Engineer (f/m/x) job at zeissgroup posted?
This Customer Support Engineer (f/m/x) position at zeissgroup was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Engineer (f/m/x)
zeissgroup
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