Customer Support Engineer (f/m/d)

ZEISS Semiconductor Manufacturing Technology​

 ​

Enabler for smaller, more powerful, and more energy-efficient microchips​

 ​

Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role:

• Collaborate on installations and upgrades of customer systems in cooperation with local service technicians

• Lead (on-site and remote) local service staff in troubleshooting or installing customer systems

• Prepare systems for customer acceptance

• Assist with troubleshooting of systems at customer sites

• Repair and restore faulty systems at customer sites

• Support the creation and maintenance of service documentation

• Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)

• Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English

• Communicate identified equipment weaknesses to Development and Manufacturing

• Provide service requirements to R&D for new and ongoing developments

• Support global service technicians through 2nd level tech support and hotline support

• Assist in the preparation of repair quotes