Customer Support - CMS-HO & SUPPORT-CMS
About this role
| Department | Cash Management Services |
| Location | Mumbai |
| Number of Positions | 4 |
| Reporting Relationships | Team Leader |
| Position Grade | Assistant Manager/Deputy Manager/Manager |
The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Good communication skill - should be fluent in Hindi ,English and Marathi
Frequently Asked Questions
Is the salary disclosed for the Customer Support - CMS-HO & SUPPORT-CMS position at Kotak Additional?
The salary for this Customer Support - CMS-HO & SUPPORT-CMS role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support - CMS-HO & SUPPORT-CMS position at Kotak Additional located?
This Customer Support - CMS-HO & SUPPORT-CMS role at Kotak Additional is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support - CMS-HO & SUPPORT-CMS role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support - CMS-HO & SUPPORT-CMS role at Kotak Additional.
How do I apply for the Customer Support - CMS-HO & SUPPORT-CMS position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Support - CMS-HO & SUPPORT-CMS job at Kotak Additional posted?
This Customer Support - CMS-HO & SUPPORT-CMS position at Kotak Additional was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support - CMS-HO & SUPPORT-CMS
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.