Estagiário(a) de Customer Support
beumergroup1
Customer Support Bilingual Japanese
Side· Player Support
About this role
Job description
• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Japanese to English or Chinese and vice versa.
• Report and minutes writing in Japanese and/or English.
• Attend Japanese client meeting if required.
Requirements:
• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
• 2-3 years of experience of working in a global environment in a similar position of advantage.
• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry
Working condition:
• 12 month contract fixed
• Onsite (Shift-based, 2 days off a week)
• 9am~6pm (1 hour break)
• Transportation allowance
• Medical Re-imbursement
Frequently Asked Questions
Is the salary disclosed for the Customer Support Bilingual Japanese position at Side?
The salary for this Customer Support Bilingual Japanese role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Bilingual Japanese position at Side located?
This Customer Support Bilingual Japanese role at Side is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Bilingual Japanese role at Side full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support Bilingual Japanese role in the Player Support department at Side.
Which team or department does the Customer Support Bilingual Japanese at Side belong to?
This Customer Support Bilingual Japanese position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Bilingual Japanese position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Bilingual Japanese job at Side posted?
This Customer Support Bilingual Japanese position at Side was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Bilingual Japanese
Side
You'll be redirected to Side's official application page on workable.