Estagiário(a) de Customer Support
beumergroup1
Customer Support Associate
lmkr· Trverse
About this role
Note: This is a one-year contractual position.
Job Summary:
The role provides first level support to system users, handling daily queries and issues and coordinating their resolution to ensure smooth operation. Support is delivered in line with the contractual requirements and service levels of the project.
Job Responsibilities:
The Customer Support Associate will be responsible for responding to user queries, logging and tracking issues, providing first level troubleshooting, and escalating unresolved or technical matters to the development and QA teams with findings. The role also involves following up on open issues, maintaining records for reporting, developing and maintaining solution articles and a knowledge base, and supporting user onboarding and basic training. The role ensures timely response and a positive support experience for system users.
Key Responsibilities:
- Respond to user queries received through calls, email, and the support channel on a daily basis.
- Log, categorize, and track issues through to resolution.
- Provide first level troubleshooting and guidance on system usage.
- Escalate unresolved or technical issues to the development and QA teams with findings.
- Follow up on open issues and keep users updated on their status.
- Maintain records of queries, issues, and resolutions for reporting.
- Provide support in line with the contractual requirements and service levels of the project.
- Develop and maintain solution articles and a knowledge base for common queries and issues.
- Support user onboarding and basic training as required.
- Provide on-site support at TMC offices as and when required.
Required Skills:
- Customer Support
- Application and software troubleshooting
- Knowledge of land and urban property laws (Optional)
Experience:
- Minimum: 1 to 2 years of experience in Customer Support
- Preferred: 3 years
Education/Qualification:
- Minimum: Graduation/ Preferably in IT
Location:
- Karachi(Onsite)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Associate position at lmkr?
The salary for this Customer Support Associate role at lmkr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Associate position at lmkr located?
This Customer Support Associate role at lmkr is based in Karachi, Sindh, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Associate role at lmkr full-time or part-time?
This is listed as a Contractual position. It is posted as a Customer Support Associate role in the Trverse department at lmkr.
Which team or department does the Customer Support Associate at lmkr belong to?
This Customer Support Associate position is part of the Trverse department at lmkr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Associate position at lmkr?
Click the "Apply Now" button on this page. You will be redirected to lmkr's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Associate job at lmkr posted?
This Customer Support Associate position at lmkr was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Associate
lmkr
You'll be redirected to lmkr's official application page on bamboohr.