Customer Support Manager
wheelsup
Customer Support Associate
loop· Diagnostics (Dx)
About this role
What you will be doing
- Handle customer queries primarily over phone (voice process) and email, providing prompt and accurate assistance.
- Assist customers with queries related to diagnostic tests, bookings, home sample collection, lab visits, reports, and service-related concerns.
- Understand customer needs and provide appropriate information and solutions to ensure a smooth customer experience.
- Handle complaints and escalations, identify the root cause, provide suitable resolutions, and ensure timely closure.
- Coordinate with diagnostic centres, phlebotomists, laboratories, operations teams, and customers to resolve service-related issues.
- Support customers with test bookings, rescheduling, cancellations, sample collection requirements, report availability, and report-related queries.
- Explain test requirements, preparation guidelines, timelines, and other relevant information clearly to customers.
- Follow up proactively with customers and internal teams to ensure pending issues are resolved within defined timelines.
- Provide accurate information about diagnostic services, processes, and policies while maintaining a customer-first approach.
- Follow defined communication procedures, quality standards, and escalation processes.
- Maintain accurate records of customer interactions and ensure all cases are appropriately documented.
- Take ownership of customer concerns and go the extra mile to ensure a positive customer experience.
What we are looking for
- Prior experience in a call center/BPO environment is mandatory.
- 3-6 years of experience in customer support, preferably in diagnostics, healthcare, hospitals, insurance, or other service-oriented businesses.
- Experience handling voice-based customer support is preferred.
- Strong communication and active listening skills with the ability to handle different customer personalities and situations.
- Fluency in English and Hindi is mandatory.
- Customer-first mindset with strong problem-solving and ownership skills.
- Ability to communicate information clearly and empathetically over the phone.
- Strong multitasking, prioritization, and time-management skills.
- Comfortable working with multiple stakeholders and internal teams to resolve customer issues.
- Basic proficiency with CRM/ticketing systems and other customer support tools.
- Willingness to work in rotational shifts with rotational week offs (6 days working).
Frequently Asked Questions
Is the salary disclosed for the Customer Support Associate position at loop?
The salary for this Customer Support Associate role at loop is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Associate position at loop located?
This Customer Support Associate role at loop is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Associate role at loop full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Associate role in the Diagnostics (Dx) department at loop.
Which team or department does the Customer Support Associate at loop belong to?
This Customer Support Associate position is part of the Diagnostics (Dx) department at loop. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Associate position at loop?
Click the "Apply Now" button on this page. You will be redirected to loop's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Associate job at loop posted?
This Customer Support Associate position at loop was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Associate
loop
You'll be redirected to loop's official application page on keka.