Customer Support Associate

About Busha

Since 2018, Busha has been a leader in digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. Our mission is to build an open financial system characterized by innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in all our team members.

Objective: We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion. The ideal team member will develop and maintain long-term relationships with our clients. Your primary goal will be to enhance customer experiences consistently. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience and interaction

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Develop strategies for increasing customer satisfaction and loyalty
• Develop and implement efficient customer success strategies
• Collect data to clearly understand the needs of the customers
• Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
• Answer questions customers may have about our products and services
• Provide potential and existing customers with exceptional services
• Listen to customers' concerns or complaints and take proactive steps to maintain positive experiences
• Ensure that customers are satisfied with our products and services
• Work with other departments to ensure customer needs are met
• Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved
• Ensure customer satisfaction and provide professional customer support
• Provide introductory information to new customers.
• Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
• Track customer contact information and preferences so that they can be contacted in the future
• Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
• Maintain a positive, empathetic, and professional attitude toward customers always.

The ideal employee:

• As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member
• Great multitasking ability.
• Ability to handle a high volume of live chats
• Familiar with Customer Relationship Management Platforms
• Patience and empathy
• A passion for customer satisfaction
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills
• As part of our commitment to diversity and inclusion

Nice to have:

• Knowledge of the crypto industry
  

What We Offer:

• Hybrid work environment
• Competitive compensation and benefits
• Learning and development plan
  
• Work tools and gadgets that work for you
• Collaborative and inclusive culture