Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad· Zoë Schueremans
About this role
We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Your tasks include handling customer contacts covering:
Roadside Assistance (RSA)
- 24/7 breakdown support following strict safety guidelines
- Recovery assistance for vehicles to dealerships
- B2B & B2C customer support
- Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
- Support for Mercedes Me App and digital services
- Account login, activation/deactivation of digital services
- Service purchases, online appointment booking, vehicle monitoring
- Inform customers about features included in service packages
- Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
- Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
- Provide support to demanding luxury clients, often in sensitive situations
- Dutch: C1 (mandatory)
- English: B2 (for training & operations)
- Strong communication and customer service skills
- Advanced problem-solving and multitasking abilities
- Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
- Driver’s license: a plus
- Previous experience in customer service or technical support: preferred but not required
- Flexible work options: Remote anywhere in Greece
- Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
- Competitive monthly salary plus two extra annual payments
- Paid training and onboarding program
- Health insurance and additional perks
- International work environment with colleagues across Europe
- Free online Greek language courses
- Modern offices in Athens with comfortable break areas
- Career development opportunities and internal mobility
- Social events and team initiatives
Life in Greece
- Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
- Ready to start your Dutch-speaking customer care career in Greece?
- Apply today and join our international streaming support team!
Frequently Asked Questions
Is the salary disclosed for the Customer Support Agent for the Mercedes Team - Dutch speaking position at Next Job Abroad?
The salary for this Customer Support Agent for the Mercedes Team - Dutch speaking role at Next Job Abroad is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Agent for the Mercedes Team - Dutch speaking position at Next Job Abroad located?
This Customer Support Agent for the Mercedes Team - Dutch speaking role at Next Job Abroad is based in Hasselt, Flanders, Belgium. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Agent for the Mercedes Team - Dutch speaking role at Next Job Abroad full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Agent for the Mercedes Team - Dutch speaking role in the Zoë Schueremans department at Next Job Abroad.
Which team or department does the Customer Support Agent for the Mercedes Team - Dutch speaking at Next Job Abroad belong to?
This Customer Support Agent for the Mercedes Team - Dutch speaking position is part of the Zoë Schueremans department at Next Job Abroad. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Agent for the Mercedes Team - Dutch speaking position at Next Job Abroad?
Click the "Apply Now" button on this page. You will be redirected to Next Job Abroad's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Agent for the Mercedes Team - Dutch speaking job at Next Job Abroad posted?
This Customer Support Agent for the Mercedes Team - Dutch speaking position at Next Job Abroad was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad
You'll be redirected to Next Job Abroad's official application page on workable.