Customer Success Specialist (Hybrid/Athens/SaaS)

Ready to work with international Ecommerce brands using our SaaS platform?

We’re looking for a Customer Success Specialist who cares about technology, customers, and results.

📚 Your Mission: Customer Retention and ARR expansion

• Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
• Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
• Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
• Drive contract value expansion by matching platform features to customer needs.
• Be the primary contact for coordination and follow-up on customer issues.
• Work closely with Product, Engineering, and Sales to solve problems fast.
• Keep NDR and customer satisfaction high, contributing to our growth.

🔓 Skills, and experience to unlock the role:

• Fluent English is mandatory (German is a plus).
• Prior Experience in Customer Success/Support in technology company ideally SaaS.
• Great at breaking down complex topics into clear, helpful answers.
• Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
• Well organized and able to manage multiple customer priorities independently.

🚀 You get bonus points for having

• Experience in a SaaS or tech product with an international customer base.
• Experience with Salesforce, Jira, Freshdesk, or Google Workspace
• Professional or native German language skills

💰 What You Get - Perks That Matter

• Quarterly Bonus - commission on your customers ARR expansion
• Compensation Package tailored to your experience
• Monthly lunch allowance card by UpHellas
• Private life & health plan by Ethniki Insurance
• Financial sponsorship for courses, certifications & degrees
• Additional paid leave for special occasions (e.g., your birthday)
• Work in a modern workspace with amenities and free drinks & snacks
• Hybrid work: work-from-home days + office days in Athens
• Opportunities to travel abroad to international Events & Exhibitions
• Social events, team lunches & offsites

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ABOUT tgndata® 🌐Learn more about us here

At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as:

• Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
• Best RetailTech Startup of 2025 by Startupper.gr

Trusted by some of the biggest global ecommerce brands, we combine cutting-edge technology with being customer centric.

Join us and be part of what's next in the future of Retail Technology!