Customer Success Manager
Valsoft Corporation
Customer Success Specialist
Marathon Talent· Marketing services
About this role
We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed.
What You'll Do
- Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live
- Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers
- Build and maintain organized onboarding materials, project trackers, and client-facing documentation
- Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience
- Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level
- Tactically take care of the technical onboarding steps when appropriate
- Contribute to the continuous improvement of onboarding processes, playbooks, and templates
- Maintain accurate records of client interactions, milestones, and follow-ups in internal systems
- 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment
- 3+ years of previous experience in running or building an email program
- Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings
- Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball
- Strong work ethic; comfortable working in a nimble, fast paced environment.
- Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools
- Ability to simplify complex concepts for non-technical audiences
- A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally
- Experience working cross-functionally with Sales, Product, or Support teams
- Able to quickly ramp on new technologies & platforms
- Remote work
Frequently Asked Questions
Is the salary disclosed for the Customer Success Specialist position at Marathon Talent?
The salary for this Customer Success Specialist role at Marathon Talent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Specialist job at Marathon Talent remote?
Yes, this Customer Success Specialist position at Marathon Talent is remote, with team members based in Mexico, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Specialist role at Marathon Talent full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Specialist role in the Marketing services department at Marathon Talent.
Which team or department does the Customer Success Specialist at Marathon Talent belong to?
This Customer Success Specialist position is part of the Marketing services department at Marathon Talent. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist position at Marathon Talent?
Click the "Apply Now" button on this page. You will be redirected to Marathon Talent's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Specialist job at Marathon Talent posted?
This Customer Success Specialist position at Marathon Talent was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist
Marathon Talent
You'll be redirected to Marathon Talent's official application page on workable.