Customer Success Specialist

Position Overview

As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

Job Responsibilities

• Become an expert on the commercial real estate and infrastructure / energy industry across Green Street’s suite of products including: research, news, data, and IJGlobal
• Train users on the most effective ways to use Green Street products to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street products
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction

Candidate Profile

• A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to provide exceptional client service
• Ability to present on complex topics in clear and concise manner

Compensation, Benefits and Work Authorization

In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.

Benefits

• Comprehensive health cover - company-provided medical and dental insurance, plus a cash plan, so you're covered without last-minute scrambling for appointments 
• Pension plan with matched employer contributions 

• Financial protection - company-provided life assurance, critical illness cover, and income protection 

• Generous time off - company paid holidays plus half-day summer Fridays, so you can truly switch off 

• Wellbeing support - access to our Employee Assistance Programme and wellbeing resources 

• Tax-free perks - cycle-to-work scheme and IT equipment 

• Season ticket loan - to ease your commute 

• Education sponsorship - we invest in your growth, on the job and beyond it 

• Flexible working arrangements - because we believe in a real work-life balance 

Company Overview and EEOC/Diversity

Green Street is the leading global provider of actionable commercial Real Assets research, news, data, analytics, and advisory services. For over 40 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics. Today, Green Street’s integrated platform serves more than 4,000 companies across North America, Europe, Australia, and Asia. For more information, please visit www.greenstreet.com. 

The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. 

Green Street is an Equal Opportunity Employer 

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 

Incentive Performance Bonus