Customer Success Specialist

cobre· Customer Experience
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📍 LATAM

About this role

What is Cobre and what do we do?

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!



What we are looking for:

As a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.

What would you be doing:

  • Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
  • Use tools and technologies to analyze data and enhance the customer experience.
  • Support new features and improvements in our systems.
  • Contribute to the continuous improvement of our processes and technological tools.
  • Act as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.
  • Conduct in-depth analysis of customer needs and preferences.
  • Provide continuous follow-up and swift issue resolution.
  • Document all interactions to personalize future communications.
  • Understand and map out the companies' touchpoints.

 

What do you need:

  • Previous experience in roles related to customer experience improvement and management.
  • Basic knowledge of programming.
  • Experience in SQL for database management and manipulation.
  • Experience with Postman for API testing.
  • Familiarity with New Relic for application monitoring.
  • Knowledge of Simetrik and Snowflake.
  • Preferably with experience in fintech, technology companies, and/or payments.
  • Excellent teamwork skills.
  • Ability to collaborate effectively with different teams and areas within the company.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Specialist position at cobre?
The salary for this Customer Success Specialist role at cobre is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Specialist position at cobre located?
This Customer Success Specialist role at cobre is based in LATAM. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Specialist at cobre belong to?
This Customer Success Specialist position is part of the Customer Experience department at cobre. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist position at cobre?
Click the "Apply Now" button on this page. You will be redirected to cobre's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Specialist job at cobre posted?
This Customer Success Specialist position at cobre was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist
cobre
Apply for this role ↗

You'll be redirected to cobre's official application page on Greenhouse.