Customer Success Representative (CSR)

getwingapp· Customer Success
Apply Now ↗
🌍 Remote📍 MakatiFull Time💰 PHP 25K–30K

About this role

Company Description

Wing connects the world's best talent with winning teams, high-growth businesses, startups, executives, and enterprises that move fast and refuse to settle. We provide top-tier remote talent that takes ownership of the operational work weighing teams down, so leaders can focus on the strategic work that actually moves the business forward.

By embedding skilled, cost-effective operators into our clients' workflows, we help companies scale without the overhead, driving productivity, sharpening execution, and unlocking capacity at every level of the organization. We're digitizing talent and building a global workforce without borders.

About the Role

The Customer Success Representative (CSR) serves as the primary point of contact for customer inquiries, requests, and concerns. This role is responsible for delivering timely, accurate, and professional support while ensuring every customer receives a seamless experience throughout their journey with the company.

 The CSR manages customer communications across multiple channels, resolves standard issues independently, coordinates with internal departments when necessary, and maintains accurate documentation of all interactions. The role focuses on responsiveness, issue resolution, customer satisfaction, and operational excellence.

What You'll Own

    Customer Support
  • Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
  • Provide prompt, professional, and solution-oriented customer support. 
  • Resolve customer concerns while maintaining a high level of empathy and ownership.
  • Ensure all customer interactions meet established service level agreements (SLAs).
    • Ticket Management
  • Own assigned tickets from receipt through resolution. 
  • Accurately categorize, prioritize, and document customer issues.
  • Escalate complex concerns to the appropriate internal teams when necessary.
  • Monitor open cases and proactively follow up until resolution.
  • Ensure customers receive regular status updates throughout the resolution process.

Qualifications

  • Bachelor's degree preferred or equivalent work experience.
  • 2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination. Experience supporting B2B customers is preferred.
  • Excellent English communication skills, both written and verbal.
  • Comfortable working in a fast-paced, metrics-driven environment.

Frequently Asked Questions

What is the salary for the Customer Success Representative (CSR) role at getwingapp?
The listed salary for this Customer Success Representative (CSR) position at getwingapp is PHP 25K–30K. This is a remote Full Time role.
Is the Customer Success Representative (CSR) job at getwingapp remote?
Yes, this Customer Success Representative (CSR) position at getwingapp is remote, with team members based in Makati. You can work from home or anywhere in the supported regions.
Is the Customer Success Representative (CSR) role at getwingapp full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Representative (CSR) role in the Customer Success department at getwingapp.
Which team or department does the Customer Success Representative (CSR) at getwingapp belong to?
This Customer Success Representative (CSR) position is part of the Customer Success department at getwingapp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Representative (CSR) position at getwingapp?
Click the "Apply Now" button on this page. You will be redirected to getwingapp's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Representative (CSR) job at getwingapp posted?
This Customer Success Representative (CSR) position at getwingapp was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Representative (CSR)
getwingapp · 💰 PHP 25K–30K
Apply for this role ↗

You'll be redirected to getwingapp's official application page on Lever.