Customer Success Partner

The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services

Responsibilities:  Implement and manage customer background screening programs to best align with customer’s organizational needs and goals  Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base  Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging FA's products and services  Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles  Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction  Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers.  Manage client interactions using Salesforce.com.  Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs  Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business,  You are able to perform duties within strict deadlines  You excel when working both within a team and independently  You have solid knowledge of FA production systems

Job Qualifications:  Bachelor's degree or equivalent experience

Experience:  2+ years’ experience in a client-facing role (Preferred)  Sales and/or sales management experience  Team management experience is a plus  Strong client focus – commitment to delivering superior client experience and advocating for client needs

Consultative selling skills – experience expanding account reach, up/cross selling, new business development  Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win  Analytical skills – assess risk and opportunity, identify innovative ways to eAectively address client needs in a high-volume, transactional environment, analyse performance indicators and use to inform strategies and tactics  Excellent oral and written communication skills  Microsoft OAice – Expert (especially Excel and Power Point)  Salesforce.com – Intermediate  High comfort level with technology and software systems

We have great people here and are looking for more. Come join us!
 

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.