Customer Success Manager
RenesasElectronics
Customer Success Manager – Stratumn
sia· Data Science
About this role
Company Description
Sia is a next-generation, global management consulting group born digital, augmented by data, enhanced by creativity, and driven by responsibility. We partner with clients to resolve challenges and capitalize on opportunities. We believe that in today’s world of change and disruption, optimism is a force multiplier.
Stratumn is an innovative web application leveraging blockchain technology to make the critical processes of large enterprises more reliable, simple, and efficient. Our SaaS platform, Trace, places end-to-end process traceability at the heart of Business Process Management. While it delivers a simple and powerful interface for end users, the product is highly configurable and allows organizations to monitor, execute, and automate their most critical business processes.
Job Description
Role Overview
The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders, Stratumn’s Solution Engineering teams, and Product/Engineering teams.
This role requires strong communication skills, a professional level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams.
Key Responsibilities
1. Customer Success & Relationship Management
- Build strong, long-term relationships with customer teams.
- Lead Customer Success Reviews and Steering Committees.
- Serve as the voice of the customer within Stratumn.
- Ensure customers fully understand Stratumn’s capabilities and best practices.
2. Coordination with Solution Engineers
- Collaborate daily with Solution Engineers to ensure complete and accurate configuration.
- Translate customer requirements into functional specifications.
- Support the review of process configuration and participate in troubleshooting.
- Coordinate technical integration between client systems and Stratumn APIs.
3. Project Management & Delivery
- Lead and coordinate implementation phases to meet project milestones.
- Explain data flows, process flows, and solution architecture to customers.
- Conduct or coordinate testing activities and ensure resolution of issues.
- Document project scope, customer requirements, and Customer Success plans.
4. Post-Implementation Success
- Support customers during transition to production.
- Promote best practices and identify opportunities for increased adoption.
- Monitor solution usage and drive continuous improvement.
5. Internal Collaboration & Continuous Improvement
- Work closely with Product teams to communicate customer needs and propose improvements.
- Share best practices with internal teams and partners.
- Contribute to tools or processes that improve customer autonomy.
Qualifications
Required Skills & Experience
- Experience in Customer Success, Project Management, Business Analysis, or SaaS delivery.
- Strong understanding of business application deployment cycles.
- Ability to collaborate with technical teams and understand technical concepts.
- Strong analytical and communication skills in English.
- Experience documenting processes and project deliverables.
- Ability to work autonomously with strong problem-solving skills.
Nice-to-Have
- Familiarity with REST APIs, integration middleware, or cloud architectures.
- Experience working with product, marketing, design, or engineering teams.
Additional Information
What We Offer:
Opportunity to lead cutting-edge AI projects in a global consulting environment.
Lead transformative AI initiatives within a global consulting environment.
Collaborative, high-energy culture with diverse, cross-functional teams.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager – Stratumn position at sia?
The salary for this Customer Success Manager – Stratumn role at sia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager – Stratumn position at sia located?
This Customer Success Manager – Stratumn role at sia is based in in, Maharashtra, Mumbai, Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager – Stratumn role at sia full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager – Stratumn role in the Data Science department at sia.
Which team or department does the Customer Success Manager – Stratumn at sia belong to?
This Customer Success Manager – Stratumn position is part of the Data Science department at sia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager – Stratumn position at sia?
Click the "Apply Now" button on this page. You will be redirected to sia's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Manager – Stratumn job at sia posted?
This Customer Success Manager – Stratumn position at sia was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager – Stratumn
sia
You'll be redirected to sia's official application page on SmartRecruiters.