Customer Success Manager, OmniChannel
brightedge· Customer Success Managers
About this role
Shape the future of Search.
About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires at least 3 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager on the OmniChannel team at BrightEdge, you’ll serve as a trusted partner to a diverse portfolio of clients, building strong relationships and helping them get the most value from the BrightEdge platform. You’ll manage a high-volume book of business, balancing day-to-day client needs with proactive engagement, strategic guidance, and ongoing platform adoption. From onboarding and education to problem-solving and long-term partnership, you’ll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.
Responsibilities
- Build Customer Relationships — Develop trusted relationships with key stakeholders and understand their goals, priorities, and business needs.
- Drive Customer Value — Partner with customers to define digital marketing success and demonstrate the value BrightEdge brings to their business.
- Drive Platform Adoption — Increase engagement, usage, and adoption across a diverse portfolio of customer accounts.
- Manage Customer Health — Monitor engagement and adoption to identify risks, strengthen relationships, and proactively address opportunities.
- Partner on Account Growth — Collaborate with the Strategic Account Manager on retention and growth opportunities.
- Lead Customer Communications — Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.
What it takes to be Successful
- 4+ years of experience in Customer Success, Client Services, or a similar client-facing role supporting enterprise-level customers
- Bachelor’s degree required
- Book of Business Management — Experience managing multiple customer accounts with a focus on retention, engagement, and platform adoption
- Customer Communication — Strong communication and presentation skills with the ability to build relationships across POCs, stakeholders, and executives
- Organization & Problem-Solving — Comfortable managing a high-volume book of business in a fast-paced environment while proactively addressing customer needs and challenges
- Digital Marketing Experience — Background in a digital marketing agency, SaaS, or digital marketing platform, with experience educating clients, understanding their goals, driving adoption, and troubleshooting platform or support issues
Benefits
- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- Discounted gym membership and fitness benefits
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
- Pet wellness and insurance plans to keep your furry family healthy
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Frequently Asked Questions
What is the salary for the Customer Success Manager, OmniChannel role at brightedge?
The listed salary for this Customer Success Manager, OmniChannel position at brightedge is USD 80K–97K. This is an Full Time role.
Where is the Customer Success Manager, OmniChannel position at brightedge located?
This Customer Success Manager, OmniChannel role at brightedge is based in Cleveland, Ohio. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager, OmniChannel role at brightedge full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager, OmniChannel role in the Customer Success Managers department at brightedge.
Which team or department does the Customer Success Manager, OmniChannel at brightedge belong to?
This Customer Success Manager, OmniChannel position is part of the Customer Success Managers department at brightedge. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager, OmniChannel position at brightedge?
Click the "Apply Now" button on this page. You will be redirected to brightedge's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager, OmniChannel job at brightedge posted?
This Customer Success Manager, OmniChannel position at brightedge was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager, OmniChannel
brightedge · 💰 USD 80K–97K
You'll be redirected to brightedge's official application page on Lever.