Customer Success Manager
RenesasElectronics
Customer Success Manager, MENA
signzy· Sales - MENA POD
About this role
Job Title
Junior Customer Success Manager – B2B SaaS (Banking & Fintech)
Location
UAE (Dubai / Abu Dhabi)/ Bangalore – Onsite
Experience
1–3 years in Customer Success, Account Management, or B2B Client-Facing roles
(Banking / Fintech / SaaS experience preferred)
Role Overview
We are seeking a proactive and customer-focused Junior Customer Success Manager to
support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the
UAE market.
This role focuses on customer onboarding, adoption, retention, and value realization,
working closely with Sales, Product, and Support teams to ensure customers achieve
measurable outcomes from our solutions.
Key Responsibilities
🤝 Customer Onboarding & Adoption
● Support onboarding of new B2B customers, ensuring smooth implementation and early
value realization.
● Act as a primary point of contact for assigned accounts during post-sales lifecycle.
● Assist customers in understanding product features, workflows, and best practices.
● Track onboarding milestones and ensure timely go-lives.
📈 Customer Success & Retention
● Monitor customer usage, health scores, and engagement metrics.
● Proactively identify risks, adoption gaps, and opportunities to improve customer
satisfaction.
● Support renewal processes by ensuring consistent value delivery and relationship
management.
● Handle customer queries, escalations, and coordination with internal support teams.
🔄 Cross-Functional Collaboration
● Work closely with Sales to ensure smooth handover from sales to post-sales.
● Collaborate with Product and Engineering teams to relay customer feedback and
feature requests.
● Assist in preparing customer success reports, QBRs, and performance dashboards.
● Maintain accurate account information in CRM and CS tools.
🏦 Industry-Specific Engagement (Banking & Fintech)
● Understand client requirements related to compliance, security, data privacy, and
regulatory standards.
● Support customers in navigating implementation within regulated environments.
● Assist in explaining technical workflows to non-technical stakeholders.
Required Qualifications
● 1–3 years of experience in Customer Success, Account Management, or Client
Services.
● Exposure to B2B SaaS products, preferably in Fintech or Banking.
● Strong communication skills (verbal & written); ability to work with diverse stakeholders.
● Basic understanding of SaaS concepts: onboarding, adoption, churn, renewals.
● Comfortable working with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk,
etc.).
● Ability to work in a fast-paced, multicultural UAE business environment.
Nice to Have
● Experience working with UAE / GCC clients.
● Familiarity with banking workflows, payments, KYC, AML, compliance, or fintech
platforms.
● Understanding of APIs, integrations, or technical onboarding processes.
● Experience supporting enterprise or mid-market B2B customers.
● Arabic language skills (not mandatory, but a plus).
What We Offer
● Performance-based incentives
● Exposure to Banking & Fintech clients
● Learning and career growth into Senior CSM / Account Manager roles
● Work in a fast-growing SaaS and Fintech ecosystem
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager, MENA position at signzy?
The salary for this Customer Success Manager, MENA role at signzy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager, MENA position at signzy located?
This Customer Success Manager, MENA role at signzy is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager, MENA role at signzy full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager, MENA role in the Sales - MENA POD department at signzy.
Which team or department does the Customer Success Manager, MENA at signzy belong to?
This Customer Success Manager, MENA position is part of the Sales - MENA POD department at signzy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager, MENA position at signzy?
Click the "Apply Now" button on this page. You will be redirected to signzy's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager, MENA job at signzy posted?
This Customer Success Manager, MENA position at signzy was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager, MENA
signzy
You'll be redirected to signzy's official application page on keka.