Agency Customer Success Manager
smartlyio
Customer Success Manager (APAC)
smartlyio· Customer Success
About this role
This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.
What you will do
- Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
- Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
- Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
- Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
- Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat
- Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
- Represent the voice of the customer internally to help inform sales processes and product development
What we are looking for
- Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
- Relevant experience in media/digital agencies is a plus
- Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
- Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
- Ability to explain complex concepts clearly and translate data into practical insights
- Strong written and spoken communication skills
- Willingness to travel for customer meetings, conferences, and industry events when needed
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers
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About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager (APAC) position at smartlyio?
The salary for this Customer Success Manager (APAC) role at smartlyio is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager (APAC) position at smartlyio located?
This Customer Success Manager (APAC) role at smartlyio is based in Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager (APAC) at smartlyio belong to?
This Customer Success Manager (APAC) position is part of the Customer Success department at smartlyio. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager (APAC) position at smartlyio?
Click the "Apply Now" button on this page. You will be redirected to smartlyio's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager (APAC) job at smartlyio posted?
This Customer Success Manager (APAC) position at smartlyio was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager (APAC)
smartlyio
You'll be redirected to smartlyio's official application page on Greenhouse.