Customer Success Manager

optimove· Customer Success
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📍 Tel Aviv

About this role

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.

 

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv’s top startups! Optimove’s Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

  • Owning customer relationships as the main point of contact in the company.
  • End-user customer training to unlock the value of Optimove’s software for our clients.
  • Guidance and advice for enhancing the use of the system.
  • Project management and crisis resolution.
  • Education regarding new and existing features.
  • Ongoing customer enablement - make our clients successful!




Requirements:

  • Bachelor’s degree.
  • 1-2 year experience in relevant roles (customer facing) preference from software companies.
  • Fluent English and Hebrew - Extremely strong presentation and communication skills.
  • Proactive, highly organized, with the ability to manage multiple tasks.
  • Fast learner who can understand and articulate technology at any level.
  • Rich and effective interpersonal skills.
  • Strong analytical skills.
  • Growth mindset - always pushing yourself out of your comfort zone.
  • Advantage - experience in technology-related fields, preferably B2B SaaS.

 

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.


By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at optimove?
The salary for this Customer Success Manager role at optimove is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at optimove located?
This Customer Success Manager role at optimove is based in Tel Aviv. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager at optimove belong to?
This Customer Success Manager position is part of the Customer Success department at optimove. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at optimove?
Click the "Apply Now" button on this page. You will be redirected to optimove's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager job at optimove posted?
This Customer Success Manager position at optimove was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
optimove
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