Customer Success Manager
RenesasElectronics
Customer Success Manager
jci· GBR05 ShopperTrak Limited
About this role
Customer Success Manager
What You Will Do
As a Customer Success Manager, you will be the primary point of contact for customers, ensuring they achieve maximum value from our digital control and building automation solutions. You will build strong customer relationships, proactively manage service and support activities, and drive customer satisfaction and retention. Working closely with technical support, sales, service, and operations teams, you will help customers resolve challenges, optimize system performance, and identify opportunities for continuous improvement. Your ability to combine technical understanding with exceptional customer relationship management will be key to delivering a world-class customer experience.
What We Offer
- Competitive salary and benefits package
- Career development and progression opportunities
- Ongoing training and professional development
- Collaborative and inclusive work environment
- Opportunity to work with industry-leading building automation and smart building technologies
- Access to global resources and expertise
How You Will Do It
- Serve as the trusted advisor and primary contact for assigned customer accounts.
- Develop and maintain strong customer relationships to enhance satisfaction and retention.
- Manage customer inquiries, complaints, and service requests through to resolution.
- Proactively monitor customer accounts to identify risks, opportunities, and areas for improvement.
- Coordinate with technical support and engineering teams to resolve complex customer issues.
- Document customer interactions, actions, and resolutions accurately within CRM systems.
- Conduct regular customer reviews and business updates to ensure objectives are being achieved.
- Support customer onboarding, adoption, and ongoing engagement initiatives.
- Escalate critical issues appropriately and ensure timely communication throughout the resolution process.
- Identify opportunities to expand customer value through additional services, solutions, and best practices.
What We Are Looking For
Required:
- University degree or equivalent combination of education and experience.
- Minimum of 3 years' experience in customer success, account management, technical support, or a related customer-facing role.
- Strong relationship-building and stakeholder management skills.
- Experience managing customer inquiries, complaints, and escalations.
- Excellent communication, presentation, and problem-solving abilities.
- Ability to understand and discuss technical solutions with customers.
- Strong organisational skills and ability to manage multiple priorities.
- Proficiency with CRM systems and Microsoft Office applications.
Preferred:
- Experience within building automation systems (BAS), building management systems (BMS), HVAC controls, or related technology industries.
- Knowledge of digital controls, connected building solutions, or smart building technologies.
- Experience working within a service-driven or technical support environment.
- Customer Success, Account Management, or Project Management certifications.
About Us
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we deliver innovative solutions that help create smarter, healthier, and more sustainable buildings. Our global team is committed to creating exceptional customer experiences and helping our customers achieve their operational and sustainability goals through innovative technology and services.
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Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at jci?
The salary for this Customer Success Manager role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at jci located?
This Customer Success Manager role at jci is based in Solihull-West Midlands-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager role in the GBR05 ShopperTrak Limited department at jci.
Which team or department does the Customer Success Manager at jci belong to?
This Customer Success Manager position is part of the GBR05 ShopperTrak Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
When was the Customer Success Manager job at jci posted?
This Customer Success Manager position at jci was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
jci
You'll be redirected to jci's official application page on Workday.