Customer Success Manager
RenesasElectronics
Customer Success Manager
About this role
Location: New York, NY
Work Model: Hybrid
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE
About the Company
A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track to grow 10x. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.
The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
- Build the customer success function and playbook from the ground up
- Drive expansion revenue through upsell and cross-sell
- Partner with sales, product, and leadership to deliver strong customer outcomes
- Travel to customers as needed (approximately 25% of the time)
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
Frequently Asked Questions
What is the salary for the Customer Success Manager role at talentpluto?
The listed salary for this Customer Success Manager position at talentpluto is USD 100K–130K. This is an Full time role.
Where is the Customer Success Manager position at talentpluto located?
This Customer Success Manager role at talentpluto is based in New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at talentpluto full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager role at talentpluto.
How do I apply for the Customer Success Manager position at talentpluto?
Click the "Apply Now" button on this page. You will be redirected to talentpluto's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success Manager job at talentpluto posted?
This Customer Success Manager position at talentpluto was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
talentpluto · 💰 USD 100K–130K
You'll be redirected to talentpluto's official application page on workable.