Customer Success Manager

Buildern is the #1 Construction Management Platform that helps residential and commercial builders control projects from estimating to financials in one place. Our tools support teams with clear workflows, real-time insights, and a streamlined approach to day-to-day operations.

As we grow, we’re looking for a Customer Success Manager who will take ownership of the customer journey after the sales process is completed, ensuring a smooth onboarding experience and building strong, long-term relationships with Buildern customers. This role is responsible for guiding new customers through the onboarding process, helping them successfully adopt the platform, and ensuring they receive maximum value from Buildern.

Beyond onboarding, the Customer Success Manager will manage a portfolio of accounts, maintaining regular communication, addressing challenges, and proactively supporting customers to ensure satisfaction, retention, and long-term partnership. By understanding each customer’s workflows and business goals, the Customer Success Manager will help customers use Buildern effectively while identifying opportunities to strengthen engagement and support continued growth.

What you will do:

• Take ownership of the customer relationship after the sales process is completed, ensuring a smooth transition from Sales to Customer Success
• Lead the onboarding process for new customers, including kickoff, platform configuration guidance, data preparation support, and training sessions to ensure successful adoption
• Understand each customer’s workflows and business needs, helping them configure Buildern effectively and achieve early value from the platform
• Serve as the primary point of contact for a portfolio of customers, maintaining regular communication and building strong long-term relationships
• Monitor customer health and engagement, proactively identifying risks and working with customers to ensure satisfaction, retention, and continued product adoption
• Manage customer renewals and identify opportunities for upsell and cross-sell within the customer portfolio
• Collect and share customer feedback with Product, Support, and other internal teams to help improve the platform and customer experience

What you will bring:

• 2–3 years of experience in a customer-facing B2B SaaS role such as Customer Success, Onboarding/Implementation, Sales, or Customer Support
• Excellent written and spoken English (close to native level) with strong communication and presentation skills
• Strong customer relationship skills with the ability to guide customers through onboarding, training, and software adoption
• Ability to understand customer workflows and translate business needs into effective use of the platform
  Experience managing customer accounts, renewals, and identifying upsell or cross-sell opportunities is a plus
• Comfortable working with customer data preparation, imports (CSV/Excel), and basic troubleshooting
• Familiarity with customer communication and CRM tools such as HubSpot, Intercom, Jira, or similar platforms
• Strong organizational skills, attention to detail, and the ability to manage multiple customer accounts while collaborating with internal teams across time zones

Nice-to-haves

• Experience in Construction Trades. (GCs, subcontractors)
• Knowledge of Construction modules (Estimating, Cost Codes, Purchase Orders)

Work Schedule:
This is an office-based role with two primary shifts: 08:00–17:00 and 16:00–01:00. Employees will typically work within their assigned shift; however, flexibility is required to occasionally adjust schedules or provide coverage for another shift when needed to ensure continuous support across customer time zones.

Why Join Buildern?

You’ll be part of a fast-growing startup building an industry-leading construction management platform with a modern tech stack. At Buildern, you’ll grow quickly, take ownership of meaningful projects, and collaborate with a passionate team shaping the future of construction tech. If you thrive on energy, innovation, and real responsibility—this is the place.