Customer Success Manager

octus· Commercial
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📍 London, England, United Kingdom

About this role

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. 

Role

The Customer Success Manager will be responsible for managing a book of existing AmLaw 100 & Magic Circle law firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships. The Customer Success Manager will possess strong communication, relationship building, and problem solving skills.

Responsibilities

  • Become an Octus expert with an understanding of the legal segment, our products, services, and the financial restructuring industry/process, along with the sub-investment grade market
  • Manage a book of legal accounts to understand their business drivers and goals and ensure they are sticky with the Octus product suite
  • Support other members of the Customer Success team by acting as a mentor, providing feedback, sharing learnings, and being proactive/innovative in idea generation
  • Develop key relationships and drive usage with a wide range of subscribers through understanding each of their different workflows, educating them on best practices on how to use their subscription, gathering feedback, and providing updates on new functionalities/databases
  • Leverage existing customer relationships and expand the network of relevant contacts within each client to become the partner of choice for their needs
  • Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls, and in-person meetings to maximize usage and adoption
  • Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met
  • Work closely with the sales team to develop account plans, monitor client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth

Requirements

  • 1-2 years of working experience in a customer facing role
  • Excellent written and verbal communication skills
  • A self-starter who is diligent and organized, but adaptable
  • Experience in financial services and/or working with law firms a plus but not essential

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at octus?
The salary for this Customer Success Manager role at octus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at octus located?
This Customer Success Manager role at octus is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager at octus belong to?
This Customer Success Manager position is part of the Commercial department at octus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at octus?
Click the "Apply Now" button on this page. You will be redirected to octus's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager job at octus posted?
This Customer Success Manager position at octus was posted on Jul 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
octus
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