Customer Success Manager

nox-metals· Customer
Apply Now ↗
📍 FerndaleFullTime

About this role

Customer Success | Nox Metals | Ferndale, MI

Nox Metals is a Detroit-based technology company supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers, using software and automation to move metal faster than the industry thought possible.

We need a Customer Success Manager to own the entire experience after the sale: every order tracked, every issue closed, every customer kept, every account grown. The experience after the PO is what turns a one-time buyer into a partner for life.

You will:

  • Own the customer experience end to end after the sale: orders, shipments, issues, renewals

  • Own retention and expansion across your accounts and carry real numbers you're expected to hit

  • Track every active order across every account: status, dock dates, exceptions, customer expectations

  • Be the customer's first call when something is good, bad, urgent, or confusing

  • Own customer-facing tech support across Gondor and NOX NEST, training users and driving adoption

  • Surface issues before customers feel them (late mill loads, failed inspections, dock conflicts)

  • Run customer business reviews: performance, upsell, feedback, relationship-building

  • Coordinate across operations, supply chain, quality, and shipping to keep every commitment

  • Bring the customer's voice back to product, engineering, and operations

  • Partner with Outside Sales and Inside Sales on account expansion

You should be:

  • 3 to 5+ years in customer success, account management, or post-sale roles, ideally in metals, manufacturing, logistics, or B2B SaaS

  • A proven owner of retention and expansion with a track record of hitting KPIs

  • Skilled at building relationships across buyers, ops leaders, and engineering contacts

  • Fluent with AI tools, CRMs, and customer portals

  • Sharp with numbers, detail-oriented, and organized enough to run dozens of accounts without dropping one

  • Customer-obsessed, precise under pressure, and low-ego enough to do the unglamorous work

Nice to have: metals, machine shop, aerospace, or defense account experience, CRM/customer portal experience, forklift or crane certification.

This role is full time, in person in Ferndale.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at nox-metals?
The salary for this Customer Success Manager role at nox-metals is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at nox-metals located?
This Customer Success Manager role at nox-metals is based in Ferndale. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at nox-metals full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager role in the Customer department at nox-metals.
Which team or department does the Customer Success Manager at nox-metals belong to?
This Customer Success Manager position is part of the Customer department at nox-metals. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at nox-metals?
Click the "Apply Now" button on this page. You will be redirected to nox-metals's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager job at nox-metals posted?
This Customer Success Manager position at nox-metals was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
nox-metals
Apply for this role ↗

You'll be redirected to nox-metals's official application page on Ashby ATS.