Customer Success Manager
hr· Customer Experience
About this role
About Keka
Keka is a SaaS HRMS platform, helping companies manage the entire employee lifecycle efficiently– hiring, onboarding, time & attendance, payroll, performance, and learning in one integrated system.
We have been in the market for 10+ years and currently serve around ten thousand clients in India, US and GCC.
What we're looking for:
- Prior experience of min 2 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles
- Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations
- Person with a keen interest in technology in general and HR technology in particular
Key Skills:
- Listening comprehension – Ability to listen to the client, decipher said and unsaid needs/wants, and draw smart conclusions from conversations
- Effective communication – Ability to clearly state facts and share accurate information on time. Provide clear and concise answers to client queries, doubts, and questions.
- Curiosity – Be curious about Keka products, and client business processes to ensure we understand things deeply to be able to offer effective solutions and build long-term relationships
- Product Knowledge and Business Acumen – Understands most modules and their functionalities. Connects product features to client needs.
- Problem-solving – Ability to understand technical and non-technical problem statements and be able to build effective solutions. Being able to rally necessary individuals from within Keka and from client organizations for such solutions.
Key Job Responsibilities:
- Focus on client usage of Keka modules and prepare a plan to help the client improve product/module usage
- Proactively provide product training, feature updates, and refreshers to client
- Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
- Help customers map Keka product/s to their existing policies and processes
- Ensure effective solutions are created for client needs based on available features and functionalities of Keka products
- Enable product adoption by ensuring client POC understand various features and functionalities, and their benefits, and are sufficiently trained to be able to use the product effectively
- Handle client queries and grievances during the onboarding process. Effectively consult with various client POCs to resolve product, process, or other challenges
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at hr?
The salary for this Customer Success Manager role at hr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at hr located?
This Customer Success Manager role at hr is based in Bengaluru, KA, India, Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at hr full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the Customer Experience department at hr.
Which team or department does the Customer Success Manager at hr belong to?
This Customer Success Manager position is part of the Customer Experience department at hr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at hr?
Click the "Apply Now" button on this page. You will be redirected to hr's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager job at hr posted?
This Customer Success Manager position at hr was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
hr
You'll be redirected to hr's official application page on keka.