Customer Success Manager
vidyawires· SALES & MARKETING
About this role
Job Brief
We are looking for a proactive and results-driven Customer Success Manager to guide our clients through their lifecycle journey, foster deep product engagement, and secure account renewals. You will act as a trusted advisor and the voice of the customer, bridging the gap between our clients and internal teams.
Key Responsibilities
- Onboarding & Adoption: Guide new clients through a seamless onboarding process and drive fast time-to-value.
- Relationship Management: Build strong, long-lasting partnerships by conducting regular check-ins and Quarterly Business Reviews (QBRs).
- Retention & Growth: Monitor account health metrics to reduce churn, identify upsell/cross-sell opportunities, and manage renewals.
- Issue Resolution: Proactively identify and solve moderately complex customer problems by coordinating with technical support and product teams.
- Customer Advocacy: Represent customer feedback internally to help shape product enhancements and company strategy
Required Skills & Qualifications
- Experience: 5+ years of experience in customer success, account management, or a client-facing role.
- Education: Bachelor’s degree in business, communications, or a related field.
- Communication: Exceptional verbal, written, and active listening skills.
- Technical Aptitude: Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.
- Problem-Solving: Strong analytical capabilities to interpret customer usage data and offer strategic solutions.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at vidyawires?
The salary for this Customer Success Manager role at vidyawires is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at vidyawires located?
This Customer Success Manager role at vidyawires is based in Anand, GJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at vidyawires full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the SALES & MARKETING department at vidyawires.
Which team or department does the Customer Success Manager at vidyawires belong to?
This Customer Success Manager position is part of the SALES & MARKETING department at vidyawires. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at vidyawires?
Click the "Apply Now" button on this page. You will be redirected to vidyawires's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager job at vidyawires posted?
This Customer Success Manager position at vidyawires was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
vidyawires
You'll be redirected to vidyawires's official application page on keka.