Customer Success Manager
loop· Customer Success
About this role
Role Overview
As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner, not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers.
What You Own
1. Revenue & Retention
- Own renewals, retention, and net revenue growth across your portfolio
- Drive upsell and cross-sell opportunities in existing accounts
- Proactively identify churn risks and execute recovery plans
2. Customer Outcomes & Adoption
- Drive product adoption, engagement, and utilisation across accounts
- Use data to track leading indicators and forecast account health
3. Strategic Account Management
- Build and maintain relationships with key decision-makers and stakeholders
- Act as a trusted advisor on employee health and benefits strategy
- Run structured business reviews (QBRs/MBRs) aligned to customer goals
4. Execution Excellence
- Own onboarding and ensure strong activation and first-value delivery
- Manage escalations with urgency and drive cross-functional resolution
5. Voice of Customer
- Translate customer feedback into actionable product and service inputs
What Success Looks Like
- High logo retention and Net Revenue Retention (NRR)
- Strong product adoption and engagement metrics
- Consistent expansion pipeline and closed revenue
- Positive customer feedback and advocacy
What We’re Looking For
- 3–7 years experience in Customer Success / Account Management / Hospitality Sales
- Proven ability to own revenue outcomes (renewals + expansion)
- Strong commercial mindset with comfort in selling and negotiation
- Highly analytical and process-driven; comfortable with data and forecasting
- Excellent stakeholder management and communication skills
What We Don’t Want (Implicit but Important)
- Purely support-oriented profiles
- Low ownership / escalation-driven working style
- Activity without outcomes
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at loop?
The salary for this Customer Success Manager role at loop is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at loop located?
This Customer Success Manager role at loop is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at loop full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Manager role in the Customer Success department at loop.
Which team or department does the Customer Success Manager at loop belong to?
This Customer Success Manager position is part of the Customer Success department at loop. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at loop?
Click the "Apply Now" button on this page. You will be redirected to loop's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success Manager job at loop posted?
This Customer Success Manager position at loop was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
loop
You'll be redirected to loop's official application page on keka.