Customer Success Manager

tavrn· Customer Success
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🌍 Remote📍 San Francisco📍 United StatesFullTime💰 USD 85K–110K

About this role

What You'll Do

• Own a named book of Growth-tier accounts as the primary point of contact from onboarding through renewal

• Build and execute account plans that drive adoption of Tavrn's records retrieval and chronology tools

• Run regular check-ins and business reviews with firm leadership and case management staff

• Monitor account health, get ahead of churn risk, and lead save efforts on at-risk renewals

• Identify and execute expansion opportunities — new practice areas, additional seats, upsells

• Partner with Support and Tech Ops to resolve escalations affecting your accounts

• Maintain accurate pipeline, health scores, and renewal forecasts in HubSpot

• Contribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals)

What We're Looking For

• 2–4 years in a customer success or account management role, ideally in B2B SaaS

• Track record of owning renewal and expansion targets, not just satisfaction scores

• Comfortable running business reviews and having commercial conversations directly with customers

• Organized and self-directed — you can manage a full book without close oversight

• Experience with a CRM (HubSpot preferred) and comfort working from ARR/health data

• Legal, legal tech, or personal injury industry experience is a strong plus

What Success Looks Like

• Consistent achievement of gross and net revenue retention targets for your book

• Proactive risk identification — renewals rarely surprise you

• Documented account plans and business reviews for every account

• A track record of expansion revenue sourced from your accounts

Frequently Asked Questions

What is the salary for the Customer Success Manager role at tavrn?
The listed salary for this Customer Success Manager position at tavrn is USD 85K–110K. This is a remote FullTime role.
Is the Customer Success Manager job at tavrn remote?
Yes, this Customer Success Manager position at tavrn is remote, with team members based in San Francisco, United States. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at tavrn full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager role in the Customer Success department at tavrn.
Which team or department does the Customer Success Manager at tavrn belong to?
This Customer Success Manager position is part of the Customer Success department at tavrn. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at tavrn?
Click the "Apply Now" button on this page. You will be redirected to tavrn's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager job at tavrn posted?
This Customer Success Manager position at tavrn was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
tavrn · 💰 USD 85K–110K
Apply for this role ↗

You'll be redirected to tavrn's official application page on Ashby ATS.