Customer Success Manager

objective· Objective
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📍 SydneyFull time

About this role

At Objective, we’re looking for our next Customer Success Manager to join our Connect line of business. Connect is a governance, risk, and compliance solution that provides the safest and most intelligent information hub that connects organisations and people.

Based at our global headquarters in Sydney, this role is for someone who genuinely enjoys working with people, understanding how they apply our technology to solve information sharing and collaboration challenges. You’ll be hands-on with customers, building strong relationships, understanding their needs and helping them get real value from Objective Connect.

You don’t need to have spent your entire career in Customer Success. We’re interested in people who have been exposed to the commercial side of a technology business – whether that’s through Account Management, Customer Success, SaaS, sales, consulting or another customer-facing environment – and who understand that great customer relationships can drive both customer outcomes and business growth.

A day in the role:

  • Build genuine relationships with customers and become a go-to person throughout their journey with Objective Connect.
  • Get close to users – understanding how they work, what they need and where we can help them get more from the product.
  • Drive product usage, helping customers identify new ways to use Connect across their organisation.
  • Lead customer reviews, conversations and engagement activities that demonstrate value and uncover future needs.
  • Keep an eye on customer health and proactively spot opportunities, risks and areas where we can improve the experience.
  • Achieve customer renewals and work with Sales to identify opportunities for growth through new users, use cases and business areas.
  • Capture customer feedback and bring those insights back to Product and Engineering.
  • Help customers understand the product through demonstrations, workshops, training and other engagement activities.
  • Work across Sales, Product, Engineering and Support to make sure customers get great outcomes.

Your skills, experience and beyond:

  • Have experience working directly with customers and building strong relationships.
  • Have had exposure to the commercial side of a business – understanding retention, renewals, growth, opportunities or customer value.
  • Are confident talking to users and key stakeholders, asking good questions to get to the heart of what they actually need.
  • Are naturally curious about technology and enjoy learning how software work.
  • Are switched on and proactive – you see something that could be better and do something about it.
  • Can confidently demonstrate software and explain technology in a way that makes sense to non-technical people.
  • Have strong communication skills and can influence people at different levels.
  • Understand SaaS and cloud-based technology, or are keen to learn.
  • Bring enthusiasm, initiative and a genuine desire to create great customer experiences.

Why Objective?

    You’ll have the opportunity to work with customers who rely on technology to get important work done, while having a real voice in how we evolve the customer experience and our product.

    If you’re someone who loves talking to customers, gets excited by technology, understands the commercial side of relationships and brings a bit of spark to everything you do, we’d love to hear from you.

If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.
 
At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.
 
We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.
 
To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at objective?
The salary for this Customer Success Manager role at objective is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at objective located?
This Customer Success Manager role at objective is based in Sydney. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at objective full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Manager role in the Objective department at objective.
Which team or department does the Customer Success Manager at objective belong to?
This Customer Success Manager position is part of the Objective department at objective. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at objective?
Click the "Apply Now" button on this page. You will be redirected to objective's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager job at objective posted?
This Customer Success Manager position at objective was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
objective
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