Customer Success Manager
freedompay· Customer Success
About this role
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
Main Job Responsibilities (including but not limited to):
- Regularly assess client needs through consistent and ongoing meetings and email correspondence
- Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
- Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
- Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Oversee multiple client accounts and projects at once with strong attention to detail
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Work both independently and collaboratively in a fast-paced, evolving environment
- Stay current on product functionality to support client onboarding and explain technical concepts clearly
Basic Qualifications:
- Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
- Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
- Experience working within a SaaS company or technology-focused organization.
Recommended Skills and Experience:
- Strong communication and presentation skills with proven leadership in customer engagement scenarios.
- Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
- Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
- Experience working at a company operating in the payments space
- Excellent time management, organizational, and troubleshooting skills.
- Self-starter with a collaborative mindset and strong interpersonal skills
- Familiarity with CRM systems and customer success tools
- Willingness to travel up to 20% as needed
Location
- This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at freedompay?
The salary for this Customer Success Manager role at freedompay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at freedompay located?
This Customer Success Manager role at freedompay is based in Philadelphia, Pennsylvania. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at freedompay full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the Customer Success department at freedompay.
Which team or department does the Customer Success Manager at freedompay belong to?
This Customer Success Manager position is part of the Customer Success department at freedompay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at freedompay?
Click the "Apply Now" button on this page. You will be redirected to freedompay's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager job at freedompay posted?
This Customer Success Manager position at freedompay was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
freedompay
You'll be redirected to freedompay's official application page on Lever.