Customer Success Engineer

resend· Operations
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🌍 Remote📍 Americas / Remote / Full-timeFullTime

About this role

Resend is growing fast, and there are now over 3 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones and days of the week.

This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.

Read more about how we work, how we hire, and what we value here.

In this role, you will…

  • Be the front-line of customer requests

  • Debug, report, and ship scoped fixes for bugs and regressions

  • Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back

  • Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human

  • Create guides and examples that showcase what's possible with Resend

  • Proactively build relationships and identify potential papercuts for customers

  • Advocate for customer needs to the greater Resend team

You will be a great fit if you...

  • Love helping solve problems for developers

  • Can handle and perform under customer pressure

  • Have 3-5 years of technical support or success experience

  • You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount

  • Have experience improving email deliverability

What it means to join the team:

  • Honest and low-ego team

  • Autonomy to “just ship it”

  • Ownership of problems and solutions

  • 100% remote team with flexible working schedules

  • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

  • Comp: $120,000 - $140,000 USD, commensurate with experience

Learn more about how we work:

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →

Frequently Asked Questions

Is the salary disclosed for the Customer Success Engineer position at resend?
The salary for this Customer Success Engineer role at resend is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Engineer job at resend remote?
Yes, this Customer Success Engineer position at resend is remote, with team members based in Americas / Remote / Full-time. You can work from home or anywhere in the supported regions.
Is the Customer Success Engineer role at resend full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Engineer role in the Operations department at resend.
Which team or department does the Customer Success Engineer at resend belong to?
This Customer Success Engineer position is part of the Operations department at resend. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Engineer position at resend?
Click the "Apply Now" button on this page. You will be redirected to resend's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Engineer job at resend posted?
This Customer Success Engineer position at resend was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Engineer
resend
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You'll be redirected to resend's official application page on Ashby ATS.