Customer Success Director - India

Copado· Support
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📍 Bengaluru, India

About this role

About the Role

As the Customer Success Director - India at Copado, you will oversee a new team of technical Customer Success Engineers (CSEs) who are the primary advocates for our strategic customers operating Global Capability Centres (GCCs) in India. Reporting to the Global VP of Customer Success and with a dotted line to our India Country leader, you will ensure successful revenue retention, customer expansion, and seamless technical adoption. 


By focusing on driving the adoption of Copado, managing complex releases, increasing productivity across customer projects, and demonstrating customer value, you will play a key role in achieving our mission of making release days obsolete. You will also ensure your team acts as a strategic bridge between India-based execution teams and their global HQs.

What You'll Do

  • Lead, coach, and develop a team of technical Customer Success Engineers (CSEs)
  • Manage CSEs acting as extensions of customer engineering teams
  • Optimize team engagement processes and risk mitigation strategies
  • Drive the strategic direction of the India GCC customer success motion
  • Execute a revenue-active mandate focused on solution adoption and account expansion
  • Build and nurture senior-level executive relationships
  • Partner with global Sales, Services, Product, and Engineering teams for a cohesive customer journey
  • Facilitate rapid escalation resolution and ensure compliant global scaling
  • Oversee QBRs and CBRs using CopadoInsights and DORA metrics
  • Demonstrate clear ROI, communicate customer needs internally, and safeguard renewals


What We're Looking For

  • Proven track record leading technical Customer Success or Account Management teams in SaaS/Cloud
  • Deep experience navigating the operational frameworks of Global Capability Centres (GCCs)
  • Strong foundational understanding of Salesforce DevOps, Git, and CI/CD pipelines
  • Proven ability to leverage AI tools to drive team productivity and innovation
  • Excellent interpersonal, presentation, and strategic thinking skills
  • History of driving customer satisfaction, retention, and expansion
  • Deep familiarity with Copado and Salesforce Cloud products
  • Knowledge of AI Agent/Agentic Enterprise models and Agile methodologies
  • Experience with enterprise toolchains across ALM, ITSM, and security/compliance

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.


Frequently Asked Questions

Is the salary disclosed for the Customer Success Director - India position at Copado?
The salary for this Customer Success Director - India role at Copado is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Director - India position at Copado located?
This Customer Success Director - India role at Copado is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Director - India at Copado belong to?
This Customer Success Director - India position is part of the Support department at Copado. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Director - India position at Copado?
Click the "Apply Now" button on this page. You will be redirected to Copado's official application portal hosted on rippling where you can submit your application directly.
When was the Customer Success Director - India job at Copado posted?
This Customer Success Director - India position at Copado was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Director - India
Copado
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You'll be redirected to Copado's official application page on rippling.