Customer Success Director

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.  

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. 

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. 

Job Description

Job Title: Customer Success Director - Fuel Solutions

Location: Vimercate

At Radius, we believe that our customers are at the heart of everything we do.  As our Customer Success Director for Fuel Solutions in Italy. You’ll lead a talented team who are dedicated to building lasting relationships, ensuring customer satisfaction, and driving business growth.

This is an opportunity to inspire, mentor, and shape a culture of excellence while championing customer needs and innovative solutions.

We are looking for a collaborative leader who thrives in a fast-paced environment, values teamwork, and is passionate about delivering outstanding customer experiences.

If you enjoy developing people, optimizing business strategies, and making a meaningful impact, we’d love to hear from you.

Your daily responsibilities will be...

• Inspiring & Leading - Guide and mentor the Account Management & Customer Service teams creating a culture of trust, collaboration, and excellence.
• Driving Customer Success - Build strong, lasting relationships with our customers, personally engaging with key accounts to ensure their evolving needs are met.
• Develop Winning Strategies - Create and implement customer growth, retention, and satisfaction initiatives, ensuring a seamless and positive experience.
• Champion Digital Innovation - Lead our Digital First approach, making customer interactions smoother and more efficient.
• Shape Business Decisions - Work closely with senior leadership to refine pricing strategies and develop new offerings tailored to customer needs.

Qualifications

Essential:

• A passion for mentoring, coaching, and developing high-performing teams.
• A customer-first mindset, with a strong ability to build trust and long-term relationships.
• Strategic thinking, with a proactive approach to solving business challenges.
• Strong collaboration skills, working effectively with sales, marketing, and leadership teams.
• A commitment to continuous learning and innovation you will love improving processes and driving positive change.
• Excellent commercial acumen, helping the company balance growth with customer satisfaction.

Desirable:

• Experience in customer success, account management, or leadership roles.
• A background in digital transformation, pricing strategy, or business growth.
• Experience in Fuel, Fleet Mobility, SaaS or Technology

Additional Information

Why Join Us?

This role offers a unique opportunity to make a visible impact in a growing business. You'll have the autonomy to shape local marketing activity while benefiting from the support and expertise of an established global marketing function.

If you're looking for a role where you can build campaigns, analyse performance, collaborate with sales teams, create compelling content, and directly influence business growth, we'd love to hear from you.

Benefits

• Competitive salary, bonus and benefits
• Retail discounts
• Health and wellbeing support services
• Friendly and collaborative culture
• Fast-growing, innovative organisation
• Opportunities for development and progression
• Inclusive workplace that values innovation, agility, and drive

Please note: This role is office-based in Vimercate, 5-days per week

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.