Customer Success Consultant- Kenya

FieldAssist· Customer Success
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📍 Nairobi, Nairobi County, KenyaFULL TIME

About this role

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist
Welcome to FieldAssist, where Innovation meets excellence!!
We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.

For one in the Seat:
Requirements :

  1. Work closely with internal teams and international clients to ensure smooth and timely
    project execution.
  2. Conduct in-depth training sessions for international client project stakeholders on using
    the product.
  3. Assist with high-severity requests or issue escalations as needed.
  4. Guide international clients on product features and how to use them effectively.
  5. Drive client scale-ups to reach enterprise-level penetration across global teams.
  6. Update clients about new feature developments and enhancements as per their business
    requirements.
  7. Monitor product adoption and usage by international users.
  8. Configure and demonstrate the product to clients during the pre-execution phase, if needed.
  9. Ensure customer satisfaction and build strong relationships with global clients.
  10. Travel to international client office locations, as required.

 Who we're looking for: 

1. Excellent verbal & written communication & presentation skills
2. Ability to multi-task and work in a challenging fast paced environment
3. Go-getter attitude and a strong work ethic
4. Proficient in MS Excel & PowerPoint
5. Excellent problem-solving skills, attention to detail and solution-oriented attitude
6. Enthusiasm about technology with demonstrated technical aptitude
7. Must have a valid passport and proficiency in French (mandatory)

Why join us?
At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly
matter. Here’s why you’ll love being part of our team:
🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill.
🌍 Global Opportunities – Exposure to international markets as we go global.
💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster.
🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit
memberships.
🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites.
🤝 Inclusive Environment – A culture built on collaboration, respect, and trust.
Join us and be part of a team that’s shaping the future while investing in your personal and
professional journey.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Consultant- Kenya position at FieldAssist?
The salary for this Customer Success Consultant- Kenya role at FieldAssist is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Consultant- Kenya position at FieldAssist located?
This Customer Success Consultant- Kenya role at FieldAssist is based in Nairobi, Nairobi County, Kenya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Consultant- Kenya role at FieldAssist full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success Consultant- Kenya role in the Customer Success department at FieldAssist.
Which team or department does the Customer Success Consultant- Kenya at FieldAssist belong to?
This Customer Success Consultant- Kenya position is part of the Customer Success department at FieldAssist. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Consultant- Kenya position at FieldAssist?
Click the "Apply Now" button on this page. You will be redirected to FieldAssist's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Success Consultant- Kenya job at FieldAssist posted?
This Customer Success Consultant- Kenya position at FieldAssist was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Consultant- Kenya
FieldAssist
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You'll be redirected to FieldAssist's official application page on freshteam.