Customer Success & Client Retention Expert

Pavago· Candidate Sourcing
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🌍 Remote📍 Philippines📍 Remote

About this role

Customer Success & Client Retention Expert

Location: Remote (Open Worldwide)

Schedule: Part-Time (<30 hours/week)

About the Role

We are seeking a Customer Success & Client Retention Expert to enhance the customer experience and drive long-term client satisfaction. This role is ideal for someone who excels at building relationships, reducing churn, and creating strategies that improve customer loyalty and engagement.

You will work closely with leadership and cross-functional teams to optimize the customer journey, identify retention opportunities, and ensure clients receive exceptional support from onboarding through ongoing engagement.

Key Responsibilities

  • Analyze and optimize the customer journey to improve satisfaction and retention.
  • Develop and implement proactive retention strategies to reduce churn.
  • Collect and analyze customer feedback to identify actionable insights.
  • Build strong client relationships through regular communication and proactive outreach.
  • Support onboarding efforts to ensure new clients are set up for success.
  • Collaborate with sales, operations, and leadership teams to align customer success initiatives.
  • Monitor and report on key metrics including retention, churn, NPS, and CSAT.

Requirements

  • Proven experience in Customer Success, Account Management, or Client Retention.
  • Strong understanding of customer lifecycle management and retention strategies.
  • Excellent written and verbal English communication skills.
  • Data-driven mindset with the ability to analyze customer feedback and performance metrics.
  • Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
  • Strong organizational skills and ability to work independently in a remote environment.
  • Reliable internet connection and availability within the agreed schedule.

Nice to Have

  • Experience in real estate, SaaS, or service-based industries.
  • Familiarity with customer success platforms such as Gainsight, ChurnZero, or Intercom.
  • Experience with renewals, upselling, or cross-selling initiatives.

What We Offer

  • Fully remote work environment.
  • Flexible part-time schedule.
  • Collaborative and supportive team culture.
  • Long-term growth opportunities as the company scales.

Interview Process

  1. Initial Application Review
  2. Intro Video
  3. Client Interview
  4. Offer & Onboarding

Frequently Asked Questions

Is the salary disclosed for the Customer Success & Client Retention Expert position at Pavago?
The salary for this Customer Success & Client Retention Expert role at Pavago is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success & Client Retention Expert job at Pavago remote?
Yes, this Customer Success & Client Retention Expert position at Pavago is remote, with team members based in Philippines, Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Success & Client Retention Expert at Pavago belong to?
This Customer Success & Client Retention Expert position is part of the Candidate Sourcing department at Pavago. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success & Client Retention Expert position at Pavago?
Click the "Apply Now" button on this page. You will be redirected to Pavago's official application portal hosted on workable where you can submit your application directly.
When was the Customer Success & Client Retention Expert job at Pavago posted?
This Customer Success & Client Retention Expert position at Pavago was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success & Client Retention Expert
Pavago
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You'll be redirected to Pavago's official application page on workable.