Customer Success Associate- Sales Support

stevenstransport· Stevens Transport INC.
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📍 Dallas, TXFull time

About this role

Department:

Operations

Job Description:

JOB SUMMARY: We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery. 

 

JOB DESCRIPTION: 

Key Responsibilities: 

  • Communicating internally and externally with customers  

  • Booking loads and entering orders from customers 

  • Assigning details to shipments so they can be assigned to drivers 

  • Scheduling pick-up and delivery appointments for outbound shipments 

  • Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads 

  • Heavy data entry and reporting & compiling spreadsheet reports and heavy data input 

  • Receiving and cross-referencing driver bills of lading for accurate documentation and payroll 

  • Researching proofs of delivery 

 

QUALIFICATIONS: 

Minimum Qualifications: 

  • 1 year of customer service experience 

  • Possess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable service 

  • Excellent computer skills and proficiency in Microsoft Excel (will be tested) 

  • Extremely organized proficient and accurate data entry skills 

 

Preferred Qualifications: 

  • Associates degree preferred 

  • Transportation or supply chain industry background 

  • Some familiarity with AS/400 operating system 

  • Ability to communicate effectively 

  • Ability to multi-task, prioritize, quickly process information for a deadline-driven environment 

  • High degree of initiative and independent execution 

  • Ability to handle high volumes of inbound and outbound email and calls 

  • Passion for working with people 

  • Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities 

 

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match. 

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status. 

Frequently Asked Questions

Is the salary disclosed for the Customer Success Associate- Sales Support position at stevenstransport?
The salary for this Customer Success Associate- Sales Support role at stevenstransport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Associate- Sales Support position at stevenstransport located?
This Customer Success Associate- Sales Support role at stevenstransport is based in Dallas, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Associate- Sales Support role at stevenstransport full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Associate- Sales Support role in the Stevens Transport INC. department at stevenstransport.
Which team or department does the Customer Success Associate- Sales Support at stevenstransport belong to?
This Customer Success Associate- Sales Support position is part of the Stevens Transport INC. department at stevenstransport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate- Sales Support position at stevenstransport?
Click the "Apply Now" button on this page. You will be redirected to stevenstransport's official application portal hosted on workday where you can submit your application directly.
When was the Customer Success Associate- Sales Support job at stevenstransport posted?
This Customer Success Associate- Sales Support position at stevenstransport was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate- Sales Support
stevenstransport
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