Customer Success Associate - RTSM
veeva· Asia Services
About this role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.
What You’ll Do
- Provide timely and accurate information in response to incoming customer support requests via phone or email
- Process customer support requests (inquiries and change requests) according to established department policies and procedures
- Works closely with the operations team to resolve customer support requests
- Provides timely feedback to the operations team regarding service issues or customer concerns
- Partners with the operations and business development team to meet and exceed expectations for custom support
- Acquire new knowledge and enhance your skills
Requirements
- Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels
Nice to Have
- Major in computer science
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Associate - RTSM position at veeva?
The salary for this Customer Success Associate - RTSM role at veeva is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Associate - RTSM position at veeva located?
This Customer Success Associate - RTSM role at veeva is based in South Korea - Seoul. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Associate - RTSM role at veeva full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Associate - RTSM role in the Asia Services department at veeva.
Which team or department does the Customer Success Associate - RTSM at veeva belong to?
This Customer Success Associate - RTSM position is part of the Asia Services department at veeva. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate - RTSM position at veeva?
Click the "Apply Now" button on this page. You will be redirected to veeva's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Associate - RTSM job at veeva posted?
This Customer Success Associate - RTSM position at veeva was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate - RTSM
veeva
You'll be redirected to veeva's official application page on Lever.