Customer Success Associate III (Local To DC this is a hybrid role)
modaxo· Modaxo Traffic Management USA Inc.
About this role
Job Summary:
Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.Job Description:
Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.
Key Responsibilities
- Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets.
- Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets.
- Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams.
- Coordinate with Operations, Vendor/Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues.
- Maintain production logs, performance metrics, and quality control documentation.
- Support release and deployment activities, ensuring data continuity during software updates and maintenance windows. This occasionally involves evening or weekend work.
- Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows.
Qualifications
Required:
- High school diploma or GED.
- 1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position).
- Strong attention to detail and commitment to accuracy.
- Comfortable working with computers and learning new systems quickly.
- Basic knowledge of Microsoft Excel, Word, Teams, and Outlook.
- Dependable, organized, and able to follow structured processes with minimal supervision.
Preferred:
- Experience working in a technology, operations, or data-entry environment.
- Familiarity with SaaS platforms, databases, or workflow tools.
- Prior exposure to traffic enforcement, imaging, or transportation-related industries.
Success Indicators
- Consistent on-time completion of daily production tasks with minimal errors.
- Effective communication and coordination with team members and supervisors.
- Demonstrated ownership of assigned work and reliability in supporting business operations.
- Willingness to learn and adapt as systems and processes evolve.
Worker Type:
RegularNumber of Openings Available:
0Frequently Asked Questions
Is the salary disclosed for the Customer Success Associate III (Local To DC this is a hybrid role) position at modaxo?
The salary for this Customer Success Associate III (Local To DC this is a hybrid role) role at modaxo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Associate III (Local To DC this is a hybrid role) position at modaxo located?
This Customer Success Associate III (Local To DC this is a hybrid role) role at modaxo is based in United States - Washington, DC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Associate III (Local To DC this is a hybrid role) role at modaxo full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Associate III (Local To DC this is a hybrid role) role in the Modaxo Traffic Management USA Inc. department at modaxo.
Which team or department does the Customer Success Associate III (Local To DC this is a hybrid role) at modaxo belong to?
This Customer Success Associate III (Local To DC this is a hybrid role) position is part of the Modaxo Traffic Management USA Inc. department at modaxo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate III (Local To DC this is a hybrid role) position at modaxo?
Click the "Apply Now" button on this page. You will be redirected to modaxo's official application portal hosted on workday where you can submit your application directly.
When was the Customer Success Associate III (Local To DC this is a hybrid role) job at modaxo posted?
This Customer Success Associate III (Local To DC this is a hybrid role) position at modaxo was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate III (Local To DC this is a hybrid role)
modaxo
You'll be redirected to modaxo's official application page on Workday.